Expeditor- Customer Service Representative

Job Description

Job Description

Job Description

Insight Global is looking for a Expeditor/Customer Service Representative to join a team that is responsible for working with customer, sales representative and vendor for construction truss equipment.

Required Skills & Experience

· 6+ months of customer service experience.

· Excel, outlook, MS Word experience

· Excellent typing skills of at least 25 wpm, computer literacy, articulate communication abilities, a clear speaking voice, and the capacity to listen with patience and understanding.

· Experience with building products or trusses

· Experience with Salesforce

Experience with CRM

Day to day:

• Handle customer inquiries through telephone and email contact.

• Manage and update customer databases accurately.

• Access and update customer records as needed.

• Respond promptly and accurately to customer needs and requests.

• Coordinate logistics and understand supply chain models to assist customers.

• Utilize office suite applications proficiently to perform daily tasks.

• Work with various software applications to support customer service functions.

• Maintain strong typing skills with a minimum of 25 words per minute.

• Demonstrate excellent computer literacy in all tasks.

• Communicate articulately and clearly with customers.

• Maintain a clear speaking voice during all customer interactions.

• Listen to customers with patience and understanding to provide excellent service.