Senior Director of Sales Operations

Job Description

Job Description

We are looking for a Senior Director, Sales Operations, who will be responsible for the development and direction of the company’s sales strategy, revenue roadmap, and top-line growth objectives. Reporting directly to the CEO, this role requires a leader with a strong skill set in sales strategy and organizational leadership, and close collaboration with Marketing to support an exceptional customer experience. Looking for candidates in the following areas: NY, NJ, PA & DE.

Duties/Responsibilities

·         Define and lead the overall sales strategy in collaboration with the executive team.

·         Motivate and guide sales leadership to consistently meet and exceed sales quotas.

·          Recruit, develop, and mentor a high-performing sales leadership team, fostering a culture of excellence and accountability.

·         Analyze sales and operational metrics to assess performance against revenue goals, profitability targets, and emerging market opportunities.

·         Lead the development of financial forecasts and sales projections to inform executive-level strategic planning.

·         Generate data and insights from customer preferences to refine sales approaches and direct efforts effectively.

·         Identify and evaluate potential new markets, channels, and customer segments for growth.

·         Develop comprehensive e-commerce strategies to drive online sales growth for direct to consumer and retail partner platforms

·         Collaborate with cross-functional teams to optimize and enhance e-commerce operations and customer engagement.

·         Establish territory frameworks and performance targets for the sales teams.

·         Work closely with the Marketing department to align sales strategy with integrated strategies and campaigns that enhance the overall customer experience.

·         Collaborate on market research and customer feedback to refine sales tactics and improve product offerings.

·         Represent the company in strategic customer engagements, trade association meetings, and industry events to enhance brand visibility and partnerships.

·         Travel up to 30%

Required Skills/Abilities:

• Exceptional verbal and written communication skills, with the ability to influence at all organizational levels.
• Proven track record of excellence in sales leadership and customer relationship management.
• Strong analytical skills with a focus on data-driven decision-making.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities.
• Problem-Solving abilities with complex customer challenges
• Proficient in Microsoft Office Suite and CRM software.
• Training and Development of People

Education and Experience:

• Bachelor’s degree in Business, Business Administration, or a related field; MBA preferred.
• A minimum of 7-10 years of progressive experience in sales leadership, with national retail accounts and a demonstrated record of achieving sales targets and driving growth.
• Proven track record and revenue growth of a small to mid-size brand would be a plus.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.

Firstline Brands® is a time-honored black-owned enterprise, founded in 1986. The Firstline ethos is rooted in our commitment to embrace and accommodate the often-overlooked haircare needs of multicultural groups and hair types. Firstline Brands offers a masterful mix of hairstyling and maintenance essentials, from trend-right to timeless.

Company Description

Firstline Brands® is a time-honored black-owned enterprise, founded in 1986. The Firstline ethos is rooted in our commitment to embrace and accommodate the often-overlooked haircare needs of multicultural groups and hair types. Firstline Brands offers a masterful mix of hairstyling and maintenance essentials, from trend-right to timeless.