Parts Counter Specialist

Gibbs Truck Centers (est. 1969) is a medium/severe service/heavy duty Commercial Truck Dealer with 5 locations throughout central California. For the past 26 years, the company has successfully earned "Circle of Excellence Award" for Service, Parts, Truck Sales, Body Shop, Finance & Lease/Rental. The last 3 years, the company celebrated "Platinum Prestige Standards", which is the highest dealer ranking. In 2022, Gibbs Truck Centers was honored with the Presidential Dealer Award for Excellence. Top 14 Dealers in North America out 170. We could not accomplish it without our team. We have the best people in the business! We represent International, Isuzu, Cummins & Idealease. Gibbs Truck Centers offers a very competitive salary plus incentive tied to results, Healthcare Insurance, Vacation, Sick, and 401(k) + 2.5% Employer Match available. Work with terrific people in a wonderful culture and come be a part of our successful story.

Gibbs Truck Centers is looking for an experienced Parts Counter Specialist to help sell parts to all customers - over the counter, through the shop, and/or on the phone.


Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies Parts Manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary
• Notifies Parts Manager and/or General Manager when all parts have arrived and when they will be delivered for other departments
• Pulls orders for delivery making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Ensures that all sales & invoices are signed by the customer.
• Ensures that all customers receive their copy of the invoice & receipt.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Solicits assigned accounts by phone.
• Maintains professional appearance.
• Other tasks as assigned.

Qualifications

• High School Diploma and/or GED Equivalent
• Strong organizational and communication skills
• Excellent customer service skills
• Good computer and systems knowledge
• Clean DMV Driving Record
• Forklift Certification and/or Experience
• Bilingual (English/Spanish) a plus.
• Automotive Knowledge

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.