Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary

ABOUT OUR AGENCY:
I opened my agency in 1999 and currently lead a team of nine. Before becoming an agent, I spent five years as a State Farm Claims Adjuster, where I saw firsthand the difference we can make in people’s lives. That experience ultimately led me to agency ownership and the opportunity to build a career around helping others. I’m also a second-generation State Farm agent - my dad recently retired after an incredible 56-year career with State Farm.

Supporting the community is an important part of who we are. Our agency gives back to schools and organizations throughout the area, and we believe strongly in supporting the communities that support us. As a team, we’re also working toward making volunteer service a regular part of our culture, with the goal of getting out together each month to make a positive impact.

Our agency offers a 401(k), group life insurance, a health stipend, paid time off, and paid holidays. We want our team members to feel supported while building a meaningful, long-term career.

I’m looking for someone who is empathetic, customer-focused, and genuinely cares about doing great work. If you want to be part of a team that holds itself to a high standard, serves others, and makes a positive impact both inside and outside the office, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative with Darryl Andrews - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.