Service Desk Level 1 Analyst Part Time Monday - Friday 7am - 11am

Service Desk Level 1 Analyst Part Time Monday - Friday 7am - 11am Job Category: Service Desk Operations Requisition Number: SERVI002471 Posted: July 10, 2026 Part-Time Hybrid Locations Indianapolis, IN 46268, USA Essential Functions Answeruserinquiriesregardingcomputersoftwareorhardwareoperationtoresolveproblems. Readtechnicalmanuals,conferwithusers,orconductcomputerdiagnosticstoinvestigateandresolveproblemsorto provide technicalassistanceand support. Conferwithcustomers to provide information about products or services or obtain details of complaints. Check to ensure that appropriate steps are taken or solve customers’ problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Use software tools to create and update tickets for each client call and email received. Use knowledge base as appropriate to research issues and resolutions. Monitors and communicate technical issues in a timely manner to leadership. Maintain professional working relationships with coworkers. Communicates knowledge documentation issue to leadership. Follow up aging tickets. Other duties as assigned. Required Education, Knowledge, and Experience Must have a High School Diploma or GED. 6 months of technical support experience or equivalent technical certifications. Preferred Experience/Certifications CompTIA A+ Network+ HDI Knowledge or exposure to the following: Windows OS, MAC OS, NICE CX One, Beyond Trust, O365/M365, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, Citrix, RDS Farms, IOS, and Intune. Abilities & Skills Must be able to use computers and computer systems (including hardware and software), to diagnose, troubleshoot, and record information. Must be skilled in providing resolutions to problems. Must have proficient typing skills. Must be able to deescalate client situations. Must have good verbal and written communication skills. Must have effective interpersonal skills. Must have strong customer service skills. Must be able to work independently and as a member of a team. Must be able to obtain information from all relevant sources and use information to identify solutions. Must have a working understanding of Active Directory. Must be able to communicate with people outside the organization, represent the organization to customers, the public and other external sources. This information can be exchanged in person, in writing, or by telephone or e‑mail. Must be able to work at your computer constantly throughout your work shift. Must be able to work in an environment with moderate call center noise levels. If working remotely you must maintain a reliable and usable internet connection. If working remotely must maintain a quiet office environment with no distractions. Must be able to work in a fast-paced work environment. Equipment Used Computer frequently Headset frequently Web camera occasionally Conditions of Employment Must successfully pass pre-employment (post offer) background check and drug screen. Must be able to pass a skills assessment. Equal Opportunity Employer – Disability and Veteran Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Bell Techlogix