Help Desk Analyst

This range is provided by Eight Eleven Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $40,000.00/yr - $45,000.00/yr Direct message the job poster from Eight Eleven Group Campus and Internal Recruiter at Eight Eleven Group Payroll and Billing Helpdesk Analyst Summary: In this role, you will be part of a small team providing support to the payroll and billing operations. You will play a key role in ensuring data integrity by reviewing requested changes in the system via the Zendesk platform, routing them to the proper parties when necessary, and in certain cases, owning the process of updating general system information. This role is essential to bridge the gap in information between our sales and recruiting teams, and our back office systems. Individual tasks will vary, but may include: Solving cases by identifying problems; researching answers; guiding users through corrective steps. Updating fields within our middle and back office systems. Communication with Account Executives, Recruiters, Onboarding team members, and the like to implement requested changes and gain clarity on requests when necessary. Route requests to proper parties within the payroll and billing team when necessary. Prioritizing and managing many open cases at one time. Documenting and refining procedures to help grow our knowledge base. Requirements: Candidate must have excellent written and verbal communication skills, strong organizational skills, and excellent overall computer skills. Comfortable troubleshooting and leads with an inquisitive mind to resolve issues. Customer service oriented and positive attitude. Strong attention to detail. Technical Requirements: Experience with Zendesk or similar case/ticketing system is preferred. Knowledge of general payroll and billing processes and terminology is a plus. What we seek in an employee: The desire to learn, take initiative, self-educate, and be a part of a fast paced, high growth organization. Highly self-motivated and driven. The innate ability to communicate with a team and maintain positive energy in our open environment. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Analyst and Accounting/Auditing Industries Staffing and Recruiting Referrals increase your chances of interviewing at Eight Eleven Group by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Help Desk Analyst” roles. Indianapolis, IN $20.00-$24.00 2 weeks ago Indianapolis, IN $60,000.00-$75,000.00 4 weeks ago Service Desk Level 1 Analyst (Shared Mon - Fri 8a - 5p Information Technology Help Desk Technician Greenwood, IN $55,000.00-$65,000.00 2 weeks ago Plainfield, IN $25.65-$29.70 21 minutes ago Service Desk Level 1 Analyst | Monday - Friday 11am - 8pm We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Eight Eleven Group