Help Desk Analyst

$23.35 per hour

Vergence Group

Immunization Data SpecialistHybrid position. Must live in the Indianapolis area.Pay: $23.35/hourIn This Role You Will:Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.Investigate and resolve duplicate patient records and bad merges in the immunization registry.Use data tools and matching algorithms to identify and correct data integrity issues.Escalate complex data issues to technical teams or data stewards as needed.Document all support interactions in the ticketing system and maintain accurate logs.Provide guidance to users on best practices for data entry and record management.Collaborate with IT and data quality teams to improve deduplication processes and system performance.Collaborate with internal and external teams and assist on improving Data Quality metrics.Assist in testing system updates and enhancements.Generate reports on data quality trends and help develop training materials.

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Vacancy posted 13 hours ago

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