Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Front Office Manager

Full-time

The Surrey, A Corinthia Hotel



Full-time

Description

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The Surrey Hotel, located on Manhattan’s Upper East Side. The famed property will undergo an extensive renovation and is slated to open in 2024.

The Surrey, a Corinthia Hotel is seeking to recruit a Front Office Manager. The Front Office Manager plays an important role in overall guest experience, and has crucial responsibility in ensuring excellent first and lasting impressions for each guest. They are responsible for overseeing all relevant Front Office departments to ensure guests’ needs are met throughout their stay and service is delivered consistently in line with the quality standards. They assist in achieving set targets and budgets to maximise room occupancy at best rates and using up-selling techniques to promote hotel services and facilities. They oversee day-to-day functions in the department, starting from pre-arrival guest requests, guest arrival, in-house experience, billing, departure, and post-departure feedback.

Summary of Responsibilities

  • Liaising closely with Reservations and Revenue Management teams daily to monitor, review and maximize RevPAR, occupancy and average room rate. 
  • In conjunction with the Finance department, ensuring accounting instructions are accurately managed and the Hotel credit policy is followed by the Reception team. 
  • Ensuring that payroll and operating expenses are maintained in ratio with revenues earned (or other agreed targets). 
  • Maintaining effective communication within the department and ensuring that the Managing Director and Hotel Manager are kept well informed of any problems/queries. 
  • Ensuring that all Front Office, Telecoms, Concierge and Guest Service departments are correctly staffed, suitably trained and performing their duties to the standard required.
  • Overseeing smooth handovers between shifts.
  • Ensuring regular inspections of the public areas are carried out and that defects are reported and rectified. 
  • Driving the Corinthia Values and philosophy within the team, ensuring all SOPs and policies are well communicated and adhered to. 
  • Assessing training needs using guest feedback, online reviews and audits and organising training in liaison with Operational Coaches. 
  • Ensuring all new team members receive appropriate training and cross-training in the relevant departments. 

Requirements

  • Minimum 3 years as a Front Office Manager in a similar size and star rated Hotel.
  • Strong background in Front of House/ Front Office operations.
  • Written and verbal fluency in English. Fluency in another language an advantage. 
  • Knowledge of property management systems (e.g. Micros/Fidelio, Opera, etc.).
  • Degree/Diploma in Hospitality Management or Tourism (desirable).
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Front Office Manager in Remote vacancy
  • Front Office Manager As the Front Office Manager, you will oversee all front desk operations, ensuring a smooth and welcoming experience for every guest. You’ll lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports... 
    Suggested
    Contract work
    Work at office
    Local area
    Flexible hours
    Afternoon shift

    The Campbell House Lexington

    Remote
    1 day ago
  •  ...Front Office Manager Position Summary We are seeking an experienced and service-oriented Front Office Manager to lead our Front Office team and ensure an exceptional guest experience from arrival through departure. The Front Office Manager is responsible for overseeing... 
    Suggested
    Full time
    Work at office
    Flexible hours
    Night shift
    Afternoon shift

    Tpg Hotels

    Remote
    1 day ago
  • $19 - $24 per hour

    Job Summary: We are looking for a Front Office Manager to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring... 
    Suggested
    Full time
    Local area
    Shift work

    Fourpoints Monroeville

    Remote
    1 day ago
  • $35 - $42 per hour

     ...Description Front Office Coordinator  Location: Lodi, CA Compensation: $35-42/hour Patient Mix: PPO/FFS Schedule: Full Time...  ...United Dental Corporation is seeking an experienced Dental Office Manager to join our growing team in the {REGION} market.  We are... 
    Suggested
    Full time
    Work at office

    United Dental Corporation

    Remote
    1 day ago
  • Front Office Manager: Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational... 
    Suggested
    Daily paid
    Temporary work
    Night shift

    Spark

    Remote
    1 day ago
  •  ...The Front Office Manager is responsible for the day-to-day leadership and coordination of all front office operations, ensuring every guest receives a seamless and welcoming experience from arrival to departure. In this role, you will oversee front desk agents, bell staff... 
    Full time
    All shifts
    Flexible hours
    Shift work
    Afternoon shift
    Early shift

    Newcastle Hotel

    Remote
    1 day ago
  • $48k

     ...The Front Office Manager is responsible for the management of all aspects of the Front Desk functions. This position will work shifts at the Front Desk running the day-to-day operations to oversee guest service, resolve guest concerns, and train Front Desk Agents.... 
    Full time
    Seasonal work
    Flexible hours
    Shift work
    Night shift

    Peregrine Hospitality

    Remote
    1 day ago
  •  ...The  is seeking an experienced Front Office Manager to join our team. This position is 100% on-site, no remote work.    The DoubleTree by Hilton Hotel Miami Airport Convention Center is conveniently situated just south of Miami International Airport off the Dolphin... 
    Full time
    Work at office
    Remote work
    Relocation
    Flexible hours
    Shift work
    Night shift

    DoubleTree

    Miami, FL
    1 day ago
  •  ...Position: Front Desk Manager   JOB OVERVIEW : Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.   REPORTS TO : General Manager   ESSENTIAL JOB FUNCTIONS :   # Interview... 
    Full time
    Contract work

    Crescent Careers

    Remote
    1 day ago
  •  ...Purpose of the Position:   Assists the Front Desk Manager/Front Office Manager by overseeing the responsibilities of the Front Desk staff. Ensuring that the guests are being serviced in a professional and competent manner.   Essential Responsibilities:... 
    Full time
    Local area

    Home2 Suites Beavercreek

    Remote
    1 day ago
  •  ...and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each...  ...Concert Hospitality has an amazing opportunity as a Front Office Manager About Capital Suites Hotel  We're in downtown... 
    Full time
    Flexible hours

    Concert Hospitality Llc

    Remote
    1 day ago
  •  ...that walks into your hotel. You are diligent in ensuring the front office team has great attention to detail and you are able to motivate...  ...business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the... 
    Full time
    Local area
    Shift work

    Aloft/Element Lovefield

    Remote
    1 day ago
  • We are looking for a highly organized candidate with excellent people skills for the position of Front Office Manager. As part of the initial first 10 minutes of a guests experience, the Front Office Manager is responsible for making lasting first impressions, starting... 
    Full time
    Temporary work
    Shift work

    Opal Key Resort

    Remote
    1 day ago
  •  ...The Front Office Manager is responsible for assisting in all aspects of the front desk, assisting in Sales, day-to-day staff management, and guests. He/She should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments... 
    Full time
    Local area

    TownePlace Columbia Northwest/Harbison

    Remote
    1 day ago
  • $80k - $90k

     ...The Los Angeles Marriott Burbank Airport is seeking a   dynamic and experienced Front Office Manager   to take on the challenge of a unique position within a 488-room hotel that boasts 50,000 square feet of event space. The Los Angeles Marriott Burbank Airport is conveniently... 
    Full time
    Local area
    Weekend work

    Spire Hospitality

    Remote
    1 day ago
  •  ...Job Description Overview : As the Front Desk Manager you will manage the performance of the guest service specialists, guest service agents...  ...counsels, and administers disciplinary procedures for front office staff. Monitors lobby and parking lot traffic and makes... 
    Full time

    Eos

    Remote
    1 day ago
  •  ...the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited team! The Job As our Front Office Manager, you oversee the responsibilities of the Front Office and Concierge’s Department. Maintain high standards in all aspects of... 
    Full time
    Flexible hours
    Shift work

    Hotel Terra & Teton Mountain Lodge, A Noble House Hotel

    Remote
    1 day ago
  •  ...optimal levels of guest satisfaction and repeat business.   3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and... 
    Full time

    Crescent Careers

    Remote
    1 day ago
  • $65k

     ...Full-time Description As our Dual Front Office Manager , you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are... 
    Full time
    Live in
    Local area
    Flexible hours
    Night shift

    Island Hospitality Management

    Remote
    1 day ago
  •  ...Front Office Manager – TPI Hospitality Location: Holiday Inn Maple Grove  Position: Front Office Manager Shift: Full-time| Open Availability |Must be available Weekends and Holidays Salary: 50-60k  Must have Hotel Experience!  We all matter. We all make... 
    Full time
    Shift work
    Weekend work

    Tpi Hospitality

    Remote
    1 day ago
  •  ...Description The primary function of the Front Office Manager is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment. The Front Office Manager... 
    Full time
    Relocation
    Night shift
    Weekend work

    Hilton Garden Inn Boston/logan

    Remote
    1 day ago
  • $80k - $90k

     ...,000 USD Job Description Reporting to the Director of Front Office, responsibilities and essential job functions include but are...  ...offer professional, friendly and engaging service Lead and manage all aspects of the Front Office department and ensure all service... 
    Full time
    Work at office
    Worldwide
    Shift work

    Accorhotel

    Remote
    1 day ago
  • $70k - $83k

     ...Full-time Description The Front Office Manager is responsible for leading the daily operations of the Front Office and Haus Experience team, ensuring exceptional service, operational excellence, and memorable guest and member experiences across all of the front... 
    Full time
    Part time
    Local area
    Flexible hours
    Night shift

    Gravity Haus

    Remote
    1 day ago
  • $80k - $85k

     ...world! ~ Ability to make a difference through our Corporate Social Responsibility activities Job Description As a Front Office Manager , you will be responsible for ensuring the highest level of guest service is offered through sustained standards at the... 
    Full time
    Part time
    Worldwide
    Shift work
    Night shift

    Accorhotel

    Remote
    1 day ago
  • $65k - $72k

     ...Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United...  ..., data-driven, and results-oriented. Summary: The Front Office Manager (FOM) is responsible for consistently delivering results... 
    Full time
    Seasonal work
    Work at office
    Local area
    All shifts
    Shift work
    Weekend work
    Day shift
    Afternoon shift

    Ac Phoenix Downtown

    Remote
    1 day ago
  •  ...Job description Our client, an iconic full-service lifestyle hotel property in Hollywood, CA is seeking a Front Office Manager to join their Hotel Leadership Team overseeing Front Office operations, including the Front Desk, Concierge, and Bell Departments. The... 
    Full time

    Altius Search Group

    Remote
    1 day ago
  •  ...As Front Office Manager, you are obsessed with hospitality: it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness, or ask the front desk what type of system they are using. You get excited about how amenities... 
    Full time
    Casual work
    Local area

    Bsc Property Management Llc

    Remote
    1 day ago
  •  ...Position: Front Office Manager Exempt  Reports To: General Manager Position Overview: The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel... 
    Full time
    Traineeship
    Work at office
    Night shift

    Hilton & Co

    Remote
    1 day ago
  • $65k - $75k

     ...Front Office Manager Salary Range $65,000 - $75,000 annually Who We Are At Canopy by Hilton Baltimore Harbor Point , we deliver a vibrant, neighborhood-inspired guest experience in the heart of Baltimore’s waterfront community. We believe hospitality is... 
    Daily paid
    Full time
    Night shift
    Weekend work
    Afternoon shift

    Donohoe Hospitality Services Careers

    Remote
    1 day ago
  • $78k - $83k

     ...’s unique needs Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions Job Description FRONT OFFICE MANAGER - Fairmont Sonoma Mission Inn & Spa (Hotel) Providing engaging, sincere, personalized service is one of the ways our Front Desk... 
    Full time
    Worldwide
    Flexible hours

    Accorhotel

    Remote
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Front Office Manager. Be the first to apply!