General Manager

Five Guys

Job Requirements

At Five Guys, our General Managers are the leaders of the restaurant. You are responsible for delivering an exceptional guest experience, developing a high-performing team, and driving strong financial and operational results. This is a hands-on leadership role that requires ownership, accountability, and a commitment to brand standards.

Key Responsibilities

Operations & Guest Experience

Lead daily restaurant operations to ensure exceptional food quality, cleanliness, and speed of service
Deliver on key performance metrics including Secret Shopper, ticket time, customer complaints, and CSAT
Maintain strict adherence to Five Guys brand standards and operating procedures
Ensure all food safety and sanitation requirements are met and consistently exceed expectations

Team Leadership & Development

Recruit, hire, train, and develop a strong team of Assistant Managers, Shift Leaders, and Crew
Create a positive, high-energy work environment that reflects the Five Guys culture
Coach and hold managers accountable to performance expectations and development goals
Build bench strength and succession plans within your restaurant

Financial Performance

Drive sales growth through operational excellence and local store marketing initiatives
Manage and control labor, food cost, and controllable expenses
Review and act on P&L statements to improve profitability
Ensure accurate inventory, ordering, and waste control practices

Execution & Accountability

Set clear goals aligned with company KPIs and ensure consistent follow-up
Execute action plans to improve performance in key areas such as complaints, problem resolution, and food safety
Maintain compliance with company systems, reporting, and documentation standards
Ensure proper scheduling to support both service and financial targets

Apply

Vacancy posted 3 days ago

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