Resident Advocate - Estate Hotel

Make an impact in your community. Join our team as a Resident Advocate and help provide support, safety, and encouragement to those we serve.

The Resident Services Support Specialist will be responsible for greeting clients, residents, and building visitors, and directing them to the appropriate areas. They will also be responsible for answering inquiries and providing information and updates to staff. They will interact with clients/residents over the course of the shift as appropriate and enforce the building and program rules. Additionally, they will check in outside visitors, answer and direct telephone calls to appropriate staff, and take messages as needed. This position requires excellent communication and customer service skills, as well as the ability to work effectively with a diverse population.

The ideal Resident Advocate is passionate about CCC's mission and believes in treating every individual with dignity and respect. They understand the impact of trauma, homelessness, substance use, and systemic barriers on the people we serve. They are skilled at balancing accountability with compassion, maintaining safety while building trust, and supporting clients through challenging situations. Successful candidates are detail-oriented, adaptable, and committed to fostering an inclusive environment where residents feel supported, valued, and empowered.

Program: The Estate Hotel is a six-story, alcohol- and drug-free community located in Portland’s Old Town neighborhood. It houses several CCC programs and offers a mix of fair market-rate single-room occupancy and studio units, as well as program-based single-room occupancy units. The Fair Market units are rent-restricted but do not receive rent subsidies.

Company: Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing, and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

Schedule: Saturday, Sunday 7:00am - 3:30pm, Monday, Tuesday, Wednesday 3:00pm - 11:30pm (Thursday & Friday off).

Location: Estate Hotel - 225 NW Couch St. Portland, OR 97209

Compensation: $22.05/hr - $29.25/hr Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max $25.58/hr per our Union contract.

Seniority Bid Window: Opens: 08/25/2026 Closes: 09/02/2026

AFSCME Union
This role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here

This position could be subject to Recall Rights: This applies to employees who were previously laid off from a CCC union-represented position. The previous employee may have recall rights to be considered for rehire before internal or external candidates are considered.

MINIMUM QUALIFICATIONS:

• Must have a high school diploma or equivalent.
• Must have knowledge of chemical dependency, addictions and mental health issues.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass pre-employment drug screen and background check.
• Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with co-workers, and residents/program participants with diverse backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet and direct clients, document client interactions, and provide information and updates to shift staff.
• Interact with clients over course of shift as appropriate.
• Provide support and basic resource information to clients.
• Monitor building/client common areas.
• Conduct periodic inspections of common areas in the building to monitor building/clients.
• Generate reports, routine computer input, create correspondence and filing as directed by team lead.
• Log events/ incidents using factual –observation-based documentation.
• Obtain urinalysis from clients as directed by HRR case management staff or team lead.
• Update HRR area with appropriate resource information as directed by team lead.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
• Basic knowledge of chemical dependency as a disease, treatment and intervention methods.
• Relevant or adequate knowledge of CCC health services and area resources.
• Ability to work as a team member and to establish priorities.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Demonstrated ability to work independently with minimal supervision.
• Basic knowledge of community and social agencies, and self-help groups.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to work and maintain professional composure in an environment where people may be verbally hostile.
• Ability to manage time and meet deadlines.
• Ability to understand and follow verbal and written instructions.
• Detailed oriented; ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training instruction.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to interact respectfully and effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
• Ability to provide advocacy, as appropriate.
• Professional maintenance of appropriate boundaries.
• Ability to establish and maintain cooperative working relationships with those contacted during the course of work.

Benefits at Central City Concern:

We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.