Large Order Desk Project Specialist - Remote

Job Description

Job Description

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you

• Comprehensive healthcare and benefits packages! The health and wellness of our employees is important to us, which is why we offer benefit options including medical, vision, dental, disability, and more
• Flexible scheduling
• 401k matching
• Generous paid time off and paid holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make
• We invest heavily in modernization, operating more efficiently with cutting edge digital technology

Our Values

• Delight Customers: Treat our customers the way you’d like to be treated.
• Think Team: Work together to get the job done. Be inclusive and collaborative.
• Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
• Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
• Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Large Order Desk Project Specialist is directly responsible quoting and negotiating large order and overseas/custom inquiries for Leed’s, Bullet, and Trimark. This position requires the ability to handle a high degree of accuracy, multi-tasking, and decision making, in a fast paced, deadline driven environment.

Key Responsibilities:

• Provide support to the PCNA sales organization and distributors by facilitating domestic large order and overseas / custom quotes for projects or new business opportunities. This includes but is not limited to negotiating special pricing, custom product/overseas offerings, compliance requirements, production lead time, inventory evaluation, freight estimates, and fulfillment requests.
• Evaluate and manage each domestic, overseas, or custom inquiry, collaborating as needed with the Sales Representative, GBS, Logistics, Product Development, or customer to negotiate and requote projects/opportunities to maximize probability to win.
• Apply critical thinking skills and utilize tools such as Demand Optimizer, Pricing Calculators, Freight Calculators, Operations intelligence, and other required resources to process comprehensive formalized quotes/estimates, executing all requests and quotes accurately within SLA agreement and target margin goals.
• Oversee and support orders placed with factories from PO placement through billing and solutions as needed, including margin evaluation, and escalating as needed.
• Partner with Sales Representatives to discuss and align on large order domestic and custom GTM strategy.
• Manage communication and relationship with sales organization, internal partners, and customers as needed.
• Review weekly reports to ensure Opportunities and Quotes are being updated by each Opportunity Owner in a timely manner, following up as needed. Analyze workflow and recommend process improvements for streamlining overseas and domestic inquiries on an ongoing basis.
• Analyze opportunities and provide insights for winning overseas and domestic business on an ongoing basis, sharing insights and best practices with sales and internal teams.
• Support specialized projects, coverage and tasks as needed.
• Balances the management of PCNA’s policies and procedures with the needs of the customer for each project and opportunity.

Skills and Knowledge

• Sales experience preferred.
• Exceptional organization and time-management skills.
• Strong communication skills are a must.
• Ability to work quickly and accurately in a fast-paced environment.
• Works well independently as well as part of a team.
• Detail oriented.
• Ability to multi-task and prioritize. Decision-making skills.
• Negotiating and critical thinking skills.
• Portrays professionalism, flexibility, and accuracy in every decision.
• Proficient in Microsoft Office Suite – Outlook and Excel are a must.
• Salesforce experience preferred. Experience working with order management systems.

Minimum Qualifications

• High School Diploma or equivalent
• Promotional Product Industry experience a plus
• 1-2 years sales experience

Residency Requirements

Must be located in one of the following states: Florida, Georgia, Kentucky, Massachusetts, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah.

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer:

PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.