Property Manager

Job Description

Job Description

JOB TITLE: Property Manager 

REPORTS TO: Regional Manager

SUMMARY: Effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property.  Ensures the operations of the property complies with the policies and procedures, Fair Housing and other applicable laws and regulations governing our operations.

DUTIES, SKILLS AND RESPONSIBILITIES:

• Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, adhering to city and/or affordable program requirements, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development.
• Generate and maximize property income.
• Monitor, maintain and control property expenses.
• Accurate and on-time submission of all reports.
• Understand, analyze and correct property financial statements and reports.
• Monitor, supervise and direct entire property team.
• Adhere to all federal, state and local employment law as well as company policies and procedures.
• Ensure compliance with all federal, state and local requirements applicable to property.
• Maintain proper records for all applicable programs to property.
• Supervisory skills sufficient to hire, lead, direct and evaluate on-site team members.
• Must be able to read, write and communicate effectively.
• Ability to interact professionally with residents, vendors, contractors and clients.
• Mathematical skills are required.
• Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City and State Ordinances. 
• Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition. 
• Performs light housekeeping as necessary.
• Physically walks and inspects property on a daily basis, check on vacant apartments. 
• Completes move-in/move-out inspections with residents. 
• Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly. 
• Utilizes the market information to make strategic decisions for the success of the property.
• Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations. 
• Demonstrates leasing techniques to the leasing office team and communicates expectations.
• Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.
• Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Lead Maintenance. 
• Ensures daily safety logs are maintained.
• Communicates policy and procedure changes with community team members.
• Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.
• Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members.
• Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals.
• Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.
• Monitors individual team member performance and provides timely and constructive feedback.
• Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques.
• Takes a hands-on approach to any necessary duties to ensure the job is completed.
• Strives to meet resident needs and create win/win situations.
• Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.
• Identifies, interviews, and hires appropriate team members for the community team members.
• Identifies strengths of team members and plan assignments accordingly to maximize team performance.
• Performs on-site new team member orientation for all new team members within two (2) days of hire. 
• Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property.
• Maintains an awareness of training resources available and encourage the development of team members.
• Sets and upholds high standards of honesty for self and team members.
• Maintains relationships with residents, associates and vendors on a professional level at all times.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems .  
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Must have 1 to 2 plus year experience with HUD multi-family project base section 8 and Tax Credit property management.

• Ability to clearly and effectively communicate both verbally and in writing.
• Have a positive attitude and keep a solution-based and customer-focused mindset at all times.
• Proven employment history of property management, sales, marketing and customer service background sufficient to manage the day-to-day operations. 
• Maintain high legal/ethical standards in all work-related decisions.
• Take pride in quality of work and attention to detail.
• Professional in-person and phone presence and etiquette.
• Ability to make informed decisions easily and decisively.
• Capacity to work with little to no supervision using effective time management and organizational skills.
• Complete tasks and projects within deadlines.
• Partner with team to resolve issues and highlight opportunities.
• Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.

• May be required to assist in special projects or activities designated by company. This may include due diligence, property acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations, functions, etc.
• Follow the Company’s confidentiality policy and ensure that the operations, activities and business affairs of the Company and clients are kept confidential. You are expected to respect and maintain the confidentiality of medical information of other employees.

DEGREES/CERTIFICATIONS/ASSOCATION MEMBERSHIPS/TRAINING:

• Certified Apartment Manager (CAM) preferred.
• Accredited Resident Manager (ARM) preferred.
• National Apartment Leasing Professional (NALP) preferred.
• Certified Property Manager (CPM) preferred.

COMPETENCIES:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Continually required to stand
• Continually required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to climb, balance, bend, stoop, kneel 
• Continually required to talk or hear

• Continually utilize visual acuity to operate equipment, read 
  technical information, and/or use a keyboard

• Occasionally required to lift/push/carry items less than 25 pounds
• Occasionally work near moving mechanical parts 
• Frequently exposure to outside weather conditions