Community Outreach Manager

Residential Outreach Manager (Excelsior House) This is a full‑time, on‑site position based in Inglewood, CA. Candidates must be able to travel between Inglewood, Culver City and Pacoima sites as needed. Pay range: $86,031 - $98,936 annually. Summary As the Residential Outreach Manager, you will build and maintain referral partnerships with hospitals, child welfare agencies, probation departments, schools, emergency departments, and community‑based providers to support access to residential behavioral health services for young adults. You will serve as the primary liaison for our Crisis Residential Treatment Center (Excelsior) and Substance Use Residential Treatment Program (Via Avanta), strengthen referral pathways, provide outreach and education to community partners, and help ensure clients are appropriately matched to care. Working across both residential sites and in the community, you will play a key role in increasing referral volume, maximizing bed utilization, reducing admission barriers, and supporting client engagement strategies that promote retention and successful program completion. Primary Duties Partnership Development & Management Develop, build, and maintain formal referral partnerships with hospitals, county systems, schools, probation, child welfare agencies, and community‑based providers, especially those who work with young adults. Cultivate and deepen existing partnerships to enhance client enrollment. Establish clear referral protocols, communication pathways, and response timelines with key stakeholders. Serve as the primary point of contact for referral partners to strengthen trust, consistency, and coordination. Outreach, Education & System Engagement Conduct regular outreach activities, including presentations, information sessions, trainings, and case consultations with external partners, with the goal of increasing enrollment. Educate referral sources on program criteria, admission processes, clinical appropriateness, and available levels of care. Represent residential programs at community meetings, interagency forums, and system‑wide coordination bodies. Support development and distribution of outreach materials, presentations, and referral education resources. Referral Flow & Admissions Optimization Work closely with intake and clinical teams to streamline referral‑to‑admission workflows and reduce placement delays. Facilitate real‑time coordination between referral sources and internal admissions processes to support timely and appropriate placement. Identify and address barriers in referral pathways and recommend process improvements. Data Monitoring & Performance Improvement Monitor and improve key performance indicators related to referrals, census, and young adult outcomes. Track partnership and outreach activity, monitor referral trends, and adjust engagement plans based on data and system needs. Support achievement of organizational targets for residential census growth and increased admissions from formal referral partnerships. Collaboration & Internal Coordination Collaborate closely with residential leadership, intake/discharge coordinators, clinical teams, and operations staff to ensure alignment in referral criteria and admission decisions. Participate in multidisciplinary meetings to review referral quality, system challenges, and admission patterns. Provide feedback loop from external partners to internal teams regarding system needs and barriers. Collaborate with Revenue Cycle and Clinical team to identify payer‑related barriers impacting admission and overall utilization. Young Adult Engagement Serve as main point of contact with clients early in enrollment to improve engagement and retention. Co‑design programming and culture with Program Director and client input to maximize engagement. Professional Representation & Compliance Represent the organization professionally in all external engagements, ensuring alignment with agency values, clinical standards, and regulatory requirements and building brand trust. Ensure all outreach and referral activities comply with applicable laws, contracts, and confidentiality standards. Perform other duties as assigned. Position Requirements Master’s degree in social work, psychology, marriage and family therapy, counseling, or related behavioral health field with clinical capability required; California licensure (LCSW, LMFT, LPCC, Psychologist, or equivalent) preferred. Minimum of 3–5 years of experience in behavioral health, healthcare, or social service systems, with demonstrated experience in external outreach, partnership development, care coordination, utilization management, referral coordination, or program development; experience working with residential or higher levels of behavioral health care preferred. Demonstrated experience working with system‑level partners such as hospitals, county mental health systems, probation, child welfare, schools, or community‑based organizations. Strong understanding of behavioral health service systems, including levels of care, residential treatment criteria, and barriers to access for high‑acuity populations. Proven ability to build, manage, and sustain professional relationships with diverse stakeholders, including clinical leadership, government agencies, and community partners. Excellent verbal and written communication skills, with the ability to deliver presentations, facilitate training, and communicate complex clinical/programmatic information in a clear and accessible manner. Strong organizational and project management skills with the ability to manage multiple external relationships and outreach initiatives simultaneously. Ability to analyze referral trends, identify system gaps, and translate data or field feedback into actionable recommendations. Demonstrated ability to work independently with strong judgment, professionalism, and minimal supervision in external‑facing environments. Proficiency with standard computer systems, including Microsoft Office and electronic documentation or CRM systems for tracking referrals, outreach activity, and partnership engagement. Ability to collaborate effectively with internal clinical, intake, and administrative teams to ensure alignment between outreach efforts and admission processes. Commitment to culturally responsive, trauma‑informed, and equity‑centered service delivery. Familiarity with HIPAA, confidentiality standards, and regulatory requirements governing behavioral health information exchange and referrals. Current California driver’s license and access to reliable transportation, with ability to travel locally for outreach meetings and community engagement. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #LI-AM1 #LI-Onsite #J-18808-Ljbffr