Marketing & Operations Associate

About Sotheby’s International Realty: Sotheby’s International is the Washington Metropolitan Area’s premier luxury real estate brokerage and is regarded as one of the highest-performing real estate firms in the United States. With 14 offices and over 600 real estateadvisors in the Mid-Atlantic Region, our commitment to professional service, flawless integrity, and community leadership allowed us to capture more than $5 Billion in closed sales in 2025 while also serving as one of the Washington Metropolitan Area’s foremost leaders in corporate philanthropy. About the role: The Marketing/Operations Associate is the primary point of contact for real estate advisors, supporting both brokerage operations and marketing functions to uphold Sotheby’s International Realty’s standing as a leader in luxury real estate. Based in the Bethesda brokerage office, this role provides training and troubleshooting for company tools and systems, assists with branded marketing materials such as brochures, postcards, email newsletters, and social media graphics, and ensures smooth day-to-day office operations. This role reports directly to the Managing Broker and two Marketing Associate team managers, with oversight from the Vice President of People and Operations. Who thrives in this role: An organized, tech-capable problem-solver with a hospitality-driven mindset, who likes being the go-to person in a busy office, picks up new software quickly and can teach it to others, and is comfortable supporting advisors with marketing materials and day-to-day operations. This is a hands-on role at the heart of the office. Marketing and Operations Assistance Onboarding — Serve as the primary in-office point of contact for the onboarding process, focusing on setting advisors up for success. Responsibilities include provisioning advisor accounts, managing and updating advisor and team profiles on websites and coordinating bios and headshot updates. Collaborate closely with the Director of Operations and Onboarding to ensure all onboarding tasks are completed efficiently. Listing Management — Ensure listings meet quality control standards by performing daily and weekly checks. Troubleshoot issues on ttrsir.com, sir.com, and throughout the Sotheby’s International Realty digital network. Process sign installation and removal requests, and oversee the upload of videos, 3D tours, and floorplans to DASH in compliance with SIR’s quality requirements. Transaction Management — Provide advisor training and support for Brokerage Engine, with an emphasis on efficient and accurate transaction submission and troubleshoot document submission errors. Marketing Platforms — Provide training and day-to-day support to real estate advisors, resolving questions and issues across platforms such as BrightMLS, Rechat, Elevate, Brokerage Engine, Access, Workvivo, ListTrac, First Look, and future systems. Assist advisors in preparing and submitting custom design requests by organizing their ideas and materials and coordinating with the design team. Marketing Production — Assist with the production of email, print, and social media marketing materials, leveraging templates provided by the Marketing Department. Support advisors by offering training on company platforms and assisting with materials when additional guidance or expertise is needed. Manage occasional production of custom marketing pieces for advisors ensuring quality and timely delivery. Training and Support — Act as the go-to resource for advisors regarding all company platforms and systems. Deliver tailored training, troubleshoot issues promptly, and provide consistent support. Strong communication skills, problem-solving, and relationship building skills are key to success in this role. Stay current on evolving tools and technologies to ensure advisors have the most current resources. Office Management — Work in partnership with the Managing Broker to cultivate an elevated office environment aligned with the firm's luxury standards. Manage office operations, including directing phone calls, welcoming visitors, maintaining weekly inventory, and ordering supplies, forms, and marketing materials. Keep the office organized and operational by addressing equipment issues and supporting advisors with IT needs. Coordinate mail and package distribution, prepare sales meeting materials, and maintain the floor duty, conference room and broker open tour schedules. Contribute to the overall efficiency of the office and take on additional responsibilities as assigned by the leadership team. Passion for learning and teaching evolving technologies Strong organizational, analytical, and time management skills Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) InDesign and Photoshop proficiency desired Bachelor’s degree preferred What we offer: Salary: $55,000 to $60,000 annually This is a full-time, in-office role based in our Bethesda, MD brokerage. The Marketing/Operations Associate will also provide support our North Potomac office with occasional visits as needed. #J-18808-Ljbffr