Intake Specialist

Intake SpecialistThis is an entry level position, prior legal experience is not required. Our ideal candidate for this position is a naturally compassionate/empathetic listener who is great on the phone. Intake Specialists are the first voice a potential client hears when entering the legal process. They are responsible for interviewing, screening, and evaluating potential claims to assess and determine if our law firm can help.Get to know us:Since 1955, Levin Papantonio has earned a reputation as one of the most successful personal injury law firms in the nation. Our attorneys handle claims throughout the country involving prescription drugs; medical devices; defective products; car accidents; medical malpractice; workers compensation; consumer protection, and all other types of personal injury claims.What We Can Offer You For All Your Hard Work:Paid HolidaysPaid Time Off (PTO)401(k)/Profit SharingHealth, Dental, VisionTuition ReimbursementLong Term Disability (LTD)Flexible Spending Account (FSA)Group Term Life insurance (GTL)/Voluntary Term Life insurance (VTL)Annual Pay Increase (discretionary)Year End Bonus (discretionary)RequirementsSchedule:Monday-Friday 8:30am to 5:00pm w/an hour lunch from 12pm to 1pm.Strong organizational skills with the ability to prioritize and meet deadlinesAbility to maintain confidentiality & handle sensitive information with discretionStrong verbal & written communication skills, specifically spelling/grammarMust have computer skills, specifically in Windows environment & able to type with speed/accuracy6+ months of experience in a customer service/call center environment is preferredJob Duties:Promptly and professionally handle a high volume of inbound calls within the Intake Department, while serving as a backup for the Firm's main Reception desk. This role requires the ability to learn and perform Receptionist duties to provide coverage during breaks and absences.Maintain thorough and accurate records in our case management software, ensuring all potential client data is up-to-dateAttend regular team meetings and participate in ongoing training opportunities to improve skills and learn best practicesContribute to a positive, team-oriented work environment that fosters collaboration, continuous improvement, and client satisfactionCollect relevant information about potential clients; cases, such as personal details, facts, documents, witnesses, statue of limitations and other deadlinesLevin Papantonio an equal opportunity employer, committed to the strength of a diverse workforce.