Customer Service Representative (Seasonal)
Health Insurance Alliance
Position: Customer Service Representative
Location: In office located in Fort Lauderdale, FL
Dress code: Business Casual, Casual Fridays About Us Allied Services Group (ASG) is growing and we are looking for Customer Service/Verification Representatives to join our dynamic team. Allied Services Group provides customer support services to a rapidly growing technology-driven insurance sales organization.
The Opportunity
- Answer incoming calls and assist customers with questions and requests.
- Provide professional and efficient customer service.
- Verify customer information and confirm plan selections.
- Read and document required medical and eligibility-related questions.
- Schedule and process premium payments.
- Accurately document customer interactions in CRM and enrollment systems.
- Facilitate health insurance policy enrollments.
- Follow company and regulatory guidelines.
- Maintain an 85% or higher score on quality and compliance evaluations.
- Strong verbal communication and active listening skills
- Strong reading comprehension
- Accurate documentation skills
- Strong problem-solving and organizational skills
- Detail-oriented and reliable
- Comfortable using technology and learning new systems
- Ability to work in a fast-paced environment
- Ability to learn health insurance terminology and processes
- Prior customer service or call center experience preferred
- Our office is located in Fort Lauderdale, Florida. We are looking for someone that can commute to our Office for scheduled shifts.
- Please note: **During OPEN ENROLLMENT PERIOD (November to January) there may be extended hours and possible weekend shifts.
- Competitive Compensation
- Dive into hands-on paid training from our leadership team
- Great Career development opportunities
- Monthly Team Lunches
Vacancy posted 1 hour ago
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