Account Manager

Join our team in our Youngsville, NC location ! At Majestic, we are driven by a commitment to delivering certainty and being the Most Professional Trade Partner. As an Account Manager, you will play a key role in supporting our customers, managing accounts, and ensuring a seamless experience from quote to completion. This role blends sales support, customer care, and relationship management to drive satisfaction and long-term partnerships. Key Responsibilities Sales Support Create and distribute quotes for customers mainly renovation and small builder accounts. Ensure Majestic systems reflects accurate quotes, pricing, discount and product requirements. Create and maintain customer records, updating details when contacts change or when customers request quotations or place orders. Customer Care Maintain communication with customers to coordinate appointments or to obtain updated information in order to process quotes and orders in a timely manner. Assist with incoming calls and respond to all customer emails and inquiries in a timely manner. Monitor customer relations and seek to address any open issues. Track and monitor all open issues. Provide subject matter expertise to internal and external customers and to team members through ongoing training and coaching and assisting with handling escalated customer issues as needed. Qualifications 2+ years of experience in sales support, inside sales, or marketing Bachelor’s degree in Business, Marketing, Communications, or related field preferred Skills & Competencies Excellent analytical skills Good communication and interpersonal skills Attention to detail for precise analysis of data Strong technology skills and proficient in Microsoft Office Suite, CRM systems and Production systems. Time management and multitasking skills with the ability to prioritize tasks. Ability to work under pressure and motivation to success in a competitive business environment. Ability to work with teams and collaborate to solve challenges and address opportunities Our Core Values Be part of a company that values teamwork, growth, and high-quality work! Team Ownership Growth Partnership Reputation Optimize Benefits We offer a comprehensive benefits package to support you and your family: Medical, Dental, and Vision Insurance Accident & Critical Illness Coverage Disability and Life Insurance Telehealth Services 401(k) Retirement Plan Paid Time Off (PTO), Paid Holidays, Flexible Time Employee Assistance Program (EAP) Qualified candidates must be authorized to work in the U.S. and pass a pre-employment background check, and drug screening. We are an equal opportunity employer. #J-18808-Ljbffr Majestic Surfaces