Client & Compliance Manager

Client & Compliance Manager Mission The mission of this role is to ensure the ITAD organization operates with the highest standards of compliance, data security, environmental responsibility, and operational excellence. This role safeguards the company by maintaining all industry certifications, ensuring audit readiness, regulatory compliance, and strengthening secure data destruction practices. The role leads process optimization and automation initiatives that enhance efficiency, scalability, and quality across all facilities. Through cross‑functional partnership, this position supports a culture of safety, accountability, continuous improvement, and customer trust. Client & Compliance Overview The Client & Compliance Manager is responsible for leading, maintaining, and continuously improving all compliance, certification, audit readiness, environmental health & safety, data security, process automation, and operational improvement programs within the ITAD organization. This role ensures the company operates in accordance with industry standards, environmental regulations, secure data destruction requirements, and customer contractual obligations. Compliance & Certification Management Lead and manage all compliance initiatives related to: NAID AAA Certification, R2v3 Certification, ISO 9001 Quality Management, ISO 14001 Environmental Management, ISO 45001 Occupational Health & Safety, ISO 27001 Information Security Management Maintain audit readiness across all facilities and operational functions. Coordinate and manage internal, external, customer, certification body, and regulatory audits. Ensure corrective actions, root cause analysis, and preventive actions are implemented and tracked to completion. Maintain all compliance documentation, SOPs, policies, forms, records, and audit evidence. Support customer data security, vendor compliance documentation, and enterprise client requirements. Compliance Engineering, Automation & Continuous Improvement Serve as the lead Compliance/Automation Engineer supporting operational scalability and process optimization initiatives. Develop, maintain, and improve ISO documentation, workflows, and operational process controls. Partner with Operations and Production teams to support automation projects and production efficiency initiatives. Assist with the design, implementation, and continuous improvement of new production lines and operational workflows. Analyze operational processes to identify inefficiencies, bottlenecks, compliance risks, and automation opportunities. Support Lean Manufacturing and Lean Six Sigma initiatives focused on quality, throughput, efficiency, and waste reduction. Create and maintain process maps, workflow diagrams, operational documentation, and compliance controls. Participate in facility layout planning, workflow optimization, and production scalability initiatives. Recommend operational improvements that support compliance, quality, environmental responsibility, and profitability. Regulatory, Environmental & North Carolina Compliance Ensure compliance with all federal, state, local, and international regulations related to: Electronic waste handling, Environmental regulations, OSHA requirements, Data privacy and information security, Transportation and downstream vendor management, Secure data destruction Ensure compliance with all applicable North Carolina Department of Environmental Quality regulations related to electronics recycling, waste handling, storage, transportation, and environmental reporting. Maintain compliance with OSHA and workplace safety requirements. Support environmental permitting, hazardous waste management, universal waste handling, and documentation requirements in accordance with North Carolina and federal EPA regulations. Coordinate inspections, regulatory reporting, and communication with state and local agencies as required. Monitor evolving regulatory requirements and implement operational updates as needed. Maintain records and operational controls supporting transportation and disposition of electronic assets within and outside North Carolina. Ensure proper management, auditing, and documentation of downstream vendors in alignment with R2v3 and environmental regulations. Data Security, Risk Management & Operational Controls Oversee secure data destruction compliance standards and chain‑of‑custody procedures. Partner with IT and Operations teams to ensure proper controls around asset tracking, serialized inventory, and data‑bearing devices. Conduct operational risk assessments and identify opportunities for process improvement and enhanced controls. Investigate compliance incidents, security concerns, audit findings, and operational non‑conformity while implementing corrective actions. Support data security compliance initiatives and customer information security requirements. Assist with business continuity planning, disaster recovery coordination, and operational risk mitigation programs. Ensure insurance, client, and vendor compliance documentation remains current and audit‑ready. Training, Safety & Cross‑Functional Management Develop and deliver compliance, security, environmental, safety, and operational process training programs for employees. Promote a culture of accountability, quality, safety, sustainability, innovation, and continuous improvement. Track and report compliance with KPIs, audit findings, safety metrics, production metrics, and operational performance indicators to leadership. Conduct facility inspections and compliance reviews to ensure operational adherence to company standards and regulatory requirements. Collaborate with Operations, Production, Warehouse, Repair, Logistics, Inventory, and Quality Control teams to ensure compliance requirements are integrated into daily operations. Serve as the primary point of contact for auditors, certification bodies, customers, regulatory agencies, and compliance partners. Support enterprise customer compliance programs and maintain strong customer trust through operational transparency and accountability. Assist leadership with ESG, sustainability, and environmental responsibility initiatives related to IT asset disposition and electronics lifecycle management. Qualifications and Experience Bachelor’s degree in Engineering, Industrial Engineering, Environmental Science, Information Security, Operations, Quality Management, or related field preferred. 5+ years of compliance, quality, audit, engineering, regulatory, environmental, or operational improvement experience within: ITAD, Electronics Recycling, Reverse Logistics Technology Refurbishment, Manufacturing, or highly regulated operational environments Strong working knowledge of: NAID AAA, R2v3, ISO standards, Data destruction protocols, Environmental and workplace safety regulations, OSHA compliance, Process improvement methodologies, Automation and workflow optimization. Experience with NCDEQ environmental compliance requirements. Familiarity with electronics recycling and environmental regulations specific to North Carolina. Knowledge of IT asset disposition lifecycle processes is desired. Experience managing audits, certifications, operational improvement projects, and regulatory inspections. Experience supporting enterprise customer compliance and cybersecurity/data security requirements. Experience supporting production line development, workflow optimization, or automation initiatives. Strong documentation, organizational, analytical, engineering, and project management skills. Excellent communication and leadership abilities. Proficiency with Microsoft Office, compliance systems, reporting tools, and operational documentation systems. Lean Six Sigma certification desired. Experience designing or improving production lines, warehouse workflows, or refurbishment operations is a plus. Ability to work onsite, in an office, and in a warehouse/manufacturing environment. Ability to walk production floors and conduct operational inspections. Ability to stand, walk, and lift 50 pounds occasionally. Why Join PlanITROI? At PlanITROI, you are not just managing compliance programs — you are helping build one of the most advanced, secure, and operationally disciplined IT Asset Disposition (ITAD), repair, and refurbishment organizations in the industry. This role offers the opportunity to directly influence the systems, standards, certifications, automation, and operational excellence that power a rapidly scaling global business. You will play a critical leadership role in protecting customer trust, strengthening environmental responsibility, supporting secure data destruction, and helping build the world’s greatest repair and refurbishment operation. This is an opportunity for someone who enjoys improving operations, solving complex compliance challenges, and creating scalable processes that have a direct impact on business performance, customer confidence, and environmental responsibility. If you are highly organized, operationally driven, passionate about compliance and continuous improvement, and excited about helping shape the future of ITAD and technology lifecycle services, PlanITROI may be the right place for you. PlanITROI is an equal opportunity employer. We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr PlanITROI, LLC