Remote Operations Coordinator

JOB TITLE: Operations Coordinator
LOCATION: Los Angeles, CA (Hybrid in our Westwood Office: 4 days on-site; 1 day remote)
REPORTS TO: Operations Manager

The Company:
Sunbit is a top ranked financial technology company headquartered in Los Angeles, California, revolutionizing how people manage everyday expenses with its cutting-edge Buy Now, Pay Later (BNPL) solution.
Trusted by over 30,000 locations nationwide—with a strong presence in dental practices and automotive dealerships (where more than 1 out of 2 dealerships are offering Sunbit)—Sunbit makes essential services more accessible, affordable, and convenient.
Founded in 2016, Sunbit has become the fastest, simplest, and most inclusive financing solution tailored for dental professionals. By offering flexible payment options, Sunbit empowers practices to treat more patients and ease the financial burden of care—helping people say “yes” to the services they need, when they need them.
Sunbit’s impact and innovation have been widely recognized. The company was named to the Inc. 5000 list in both 2022 and 2023, and has earned accolades such as Most Loved Workplace®, Best Point of Sale Company, and Top Fintech Startup by CB Insights. Sunbit is also featured on CB Insights list of Unicorn Startup Companies, with a valuation of $1.1 billion. (Source: CB Insights Unicorn List )

Description of Role
We are looking for a self-motivated, outgoing individual to join our Operations team as an Operations Coordinator. In this role, you will support the onboarding and growth of our merchant partners by managing onboarding, training, and ongoing success across platform accounts and related initiatives.
You will play a key role in driving product adoption and usage while ensuring merchants are set up for long-term success. This role offers meaningful exposure to cross-functional collaboration across multiple verticals and the opportunity to help shape and improve the platform usage side of the business as we continue to scale.
What Youll Own:
Conduct online onboarding and training sessions for platform merchant partners
Drive usage and success across both producing and non-producing accounts
Build and maintain strong merchant relationships through consistent communication to drive platform adoption
Monitor operational performance to ensure partner expectations and company goals are met
Coordinate and manage operational, technical, and project-related tasks to ensure timely and successful execution
Support the Operations Manager with day-to-day coordination and operational management

What Youll Bring:
Excellent verbal and written communication skills, with the ability to lead training sessions
Strong technical skills and comfort working with platforms, tools, and systems
Strong interpersonal skills and a collaborative mindset
Highly organized, detail-oriented, and able to manage multiple priorities
Self-motivated, proactive, and comfortable working in a fast-paced environment
Experience working with external partners, clients, or accounts preferred
Proficient in Google Suite; Salesforce experience preferred
Experience in operations, onboarding, customer success, or account support is a plus

Why Choose Sunbit?
Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B.
People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments—offering high approvals, speed, and zero fees—Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust.

The Perks:
Mission driven, empowered, and collaborative culture
Competitive pay and stock options
Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
Newly added HSA and Pet Insurance
401(k) with company match
Cell Phone Stipend
Commuter Benefits
Team-based strategic planning and ownership of deliverables

How We Pay:
We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership
The targeted hourly rate for this role is $26-$28
This role will also be granted company equity via stock options; and its eligible for a quarterly bonus

Cultural Competencies for Success at Sunbit:
Serve others before self - Focus on merchant needs with a service-first approach
Own the impact - Take responsibility for account success and client satisfaction
Connect genuinely -Build trusted, authentic relationships with merchants and internal teams
Act fast - Respond to merchants and internal team members in a timely manner
Include always - Collaborate across teams to deliver a seamless merchant experience
Innovate for good - Find smart ways to serve merchants and improve outcomes

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Recruitment Fraud Disclaimer
We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @ sunbit.com email address or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process.
Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at View email address on click.appcast.io to confirm.

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