Product Manager-Internal Tools & User Experience

JD (Key Responsibilties)


Own the end-to-end product lifecycle for internal tools and platforms, from discovery and definition through delivery and iteration.
Use qualitative and quantitative data to inform product decisions, prioritize features, and measure the impact of product changes.
Partner effectively with engineering, data, and design teams by leveraging a strong understanding of APIs, system integrations, and analytics.
Define and maintain clear product documentation, including product requirements, user stories, roadmaps, and release notes.
Lead and facilitate agile ceremonies such as sprint planning, stand-ups, retrospectives, and backlog grooming.
Collaborate with stakeholders to balance user needs, technical feasibility, and business priorities.
Continuously advocate for the user by applying deep empathy toward internal users, Card Members, or operational teams using the tools.
Track product performance and success metrics, using insights to drive continuous improvement.


Mandatory skills*


Proven experience in Product Management, preferably with internal tools or platform-based products.
Strong data-driven decision-making skills, including experience with analytics tools and metrics definition.
Technical fluency with a working understanding of APIs, system dependencies, and modern product architectures.
Hands-on experience working in Agile/Scrum environments and running agile ceremonies.
Strong organizational skills with the ability to manage multiple initiatives and priorities simultaneously.
Excellent written and verbal communication skills, with the ability to clearly document and convey product direction.


Desired Skills


Experience building or managing content management systems (CMS) or similar internal platforms.
Familiarity with lounge, travel, or customer experience-focused products.
Experience working with customer-facing or operational tools supporting service agents or internal teams.
Strong stakeholder management skills across technical and non-technical audiences.
Demonstrated ability to operate effectively in a fast-paced, cross-functional environment.