UAS Support Engineer

Job Description

Job Description

Who is Flock?

Every community deserves to be safe, it’s a fundamental right. Our mission is simple - to build technology that reduces crime and protects privacy. Flock partners with cities, businesses, schools, and neighborhoods to help protect where people live, work, and play. Last year, Flock technology supported over 1 million criminal investigations. We've also helped solve approximately 20% of reported crimes in areas where we're deployed, and have played a role in locating more than 10,000 missing people.

We are a high-performance team united by urgency, ownership, and a shared commitment to meaningful impact. The work is fast-paced and the expectations are high. We push beyond perceived limits, support each other, and hold ourselves accountable to delivering results that matter.

With over $1B in funding and an $8.3B valuation, we are scaling with intention and investing in the people who will help us build what others said could not be done. At Flock, you will find the opportunity to grow quickly, take on real responsibility, and contribute to something bigger than yourself.

The Opportunity

As a UAS Support Engineer, you are the technical bridge between field operations and core engineering. This role is responsible for the health, reliability, and continuous evolution of our drone fleet and docking infrastructure. You’ll dive deep into post-flight telemetry, lead hardware bring-up, and ensure that field data directly informs our next generation of hardware improvements.

In this position you will:

• Diagnose and resolve complex technical issues with our drone systems, including airframe, connectivity, and radar systems.

• Review post-flight telemetry via our diagnostic tools (Foxglove, Grafana, etc) to monitor and review vehicle performance.

• Develop KPI dashboards related to drone system performance and engineering escalation.

• Update and improve preventative maintenance and inspection schedules to operations teams related to the drone system.

• Act as the primary feedback loop between field operations and the Engineering team, identifying actionable bugs and hardware improvements.

• Create and maintain technical SOPs and troubleshooting guides to help scale our support capabilities as we grow.

• Participate in the hands-on "bring-up" and QA testing of new docking hardware, and drone systems, applying industrial automation principles to ensure 24/7 reliability.

Logistics

The position requires candidates to work onsite at our Atlanta -based manufacturing facility for hands-on hardware collaboration and field testing. As well, up to 25% travel is expected for travel to client sites.

The Skillset

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Robotics, or a proven experience in the field.

• 3+ years of experience troubleshooting and maintaining Unmanned Aerial systems.

• Experience with radio communication and triaging issues around signal strength and throughput.

• Experience with hardware diagnostic tools (e.g., Multimeters, Oscilloscopes) and digital monitoring dashboards (e.g., Grafana, Foxglove, or similar telemetry tools).

• Familiar with GPS, LTE, and RF communications systems between UAS hardware and core infrastructure

• Experience desired with multi-rotor flight software and autopilot firmware

• Demonstrated effective communication skills, specifically the ability to translate technical hardware failures into clear, actionable documentation.

• Excellent teamwork skills with a proven ability to learn from senior leads and execute within a cross-functional environment.

Nice to have

• Working knowledge of radar systems.

• FAA Part 107 Remote Pilot Certificate (you will be required to get one).

• Knowledge of battery management systems (BMS) and safe handling of Li-ion chemistries.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We prescribe 90-day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired as a UAS Support Engineer at Flock.

The First 30 Days

• Achieve "Level 1" internal certification on existing drone airframes, connectivity modules, and docking hardware.

• Perform an in-person inspection of our Atlanta-based fleet and shadow the Lead Engineer on live telemetry monitoring sessions.

• Set up your diagnostic environment and gain proficiency in our data stack, including Foxglove and Grafana.

• Familiarize yourself with our RF configurations and existing troubleshooting workflows for signal throughput and connectivity.

The First 60 Days

• Independently triage and resolve Tier 2 technical escalations involving vehicle performance, radar systems, and docking reliability.

• Conduct post-flight telemetry reviews to identify edge-case hardware behaviors and translate them into actionable engineering bug reports.

• Assist with the physical bring-up and field validation of new docking hardware, ensuring 24/7 autonomous reliability.

• Define and implement new diagnostic views in our monitoring dashboards to improve real-time visibility into vehicle "heartbeats."

90 Days & Beyond

• Own the "Technical Support Playbook" and SOPs for the rollout of next-generation aircraft and docking systems.

• Establish predictive maintenance and inspection schedules for the global fleet based on analyzed failure modes and telemetry trends.

• Act as the Subject Matter Expert for battery management systems (BMS) and radar health, providing a critical feedback loop to the hardware design team.

• Lead the bring-up process for new fleet deployments, ensuring all systems meet our rigorous QA and safety standards before going live.

Salary & Equity

In this role, you’ll receive a starting salary of $100,000-$140,000 as well as Flock Stock Options.

The Perks

Use what you need PTO : We seriously mean it, plus 11 company holidays and your birthday off!

⚕️ Fully-paid health benefits plan for employees : including Medical, Dental, and Vision and an HSA match.

Family Leave : All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or fertility.

Mental Health: All employees receive an annual subscription to Headspace.

Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

WFH Stipend: $150 per month to cover the costs of working from home.

Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, and so much more.

Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at View email address on ziprecruiter.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Flock is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock will come from an email address ending in @ flocksafety.com . We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to View email address on ziprecruiter.com

Compensation Range: $100K - $140K