Support Engineer

Job Title

Required Skills: 1. MAWM, WMOS, SQL, Postman 2. Post-production application support experience 3. Client centricity and Service mindset

Job Description

• Take ownership of the system/product from an issue resolution perspective • Understand user actions and requirements to effectively triage and troubleshoot issue • Triage, troubleshoot, identify root cause, and resolve issues. • Plan and organize multiple issues with competing priorities. • Communicate to stakeholders through the chain to keep everyone updated of progress and resolution. • Strive to identify process and system improvements to reduce and eliminate system issues. • Bring innovation and automation opportunities not limited to using AI/GenAI/AgenticAI based approaches to day to day work.

Additional Details

• Should have min 6+ years of prior WMS experience • Should have prior production support experience on incident/problem management, service request handling, working in SLA driven environment, • Should have min 1 year of MAWM experience • Should be hands-on in resolving day to day issues • Should have prior experience in working in onsite offshore model • In a client facing role, should have excellent verbal and written communication skills to lead any issue triage, discussion independently, coordinating with other teams • In a production support role, should be flexible to stretch as needed till issue is resolved