Human Resources Manager (Northeast)

Human Resources Manager (Northeast)

LeadCar® Systems, Inc. is the operational backbone of the LeadCar® brand, a growing network of automotive dealerships across the U.S. We provide centralized support in areas like HR, IT, marketing, and finance—empowering our dealerships to focus on delivering exceptional customer experiences locally and allowing each to remain deeply connected to their community. Together, we combine strong infrastructure with entrepreneurial, community-driven operations to drive performance and growth.

We are seeking a Human Resources Manager who brings sound judgment, strong decision-making skills, and the ability to effectively prioritize in a dynamic environment. The ideal candidate is an enthusiastic HR professional who is passionate about supporting employees and leaders, driving positive workplace outcomes, and delivering thoughtful, people-centered solutions.

The Human Resources Manager plays a strategic and hands-on role in supporting organizational effectiveness, employee engagement, and compliance across the business. Operating under the direction of the Director of Human Resources, this position leads and develops a team of two Human Resources Generalists for the locations supported in the Northeast, while ensuring consistent delivery of HR programs and services. This role is responsible for oversight and direction in all aspects of HR-related functions for our 4 locations in New York and Pennsylvania. The role partners closely with leadership to provide expert guidance on employee relations, policy interpretation, benefits, and talent management. The ideal candidate is a collaborative leader who brings strong judgment, a high degree of confidentiality, operational excellence, and a commitment to fostering a positive, high-performing workplace culture.

Primary Responsibilities

Human Resources Management:

• Coach, mentor and develop staff, including overseeing new employee onboarding and continuous opportunities for growth and development.
• Empower employees to take responsibility for their jobs and goals.
• Delegate responsibility and expect accountability and regular feedback.
• Foster a spirit of teamwork and unity among department that allows for disagreement over ideas, conflict and expeditious conflict resolution. Appreciation for diversity, cohesiveness, partnership and working effectively together to enable each employee and the department to succeed.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output
• Establish and maintain relevant controls and feedback systems to monitor the operation of the department.
• Plan staffing levels

Talent Management:

• Attract and retain top talent through effective talent management practices to include creating job postings, screening candidates, scheduling and conducting interviews, checking references and preparing conditional job offers.
• Partner with hiring managers to understand their needs, recommend recruitment strategy and assist with hiring decision.
• Analyze candidate background and interview materials and assess organizational fit to highlight pros and cons of candidates for hiring managers.
• Assist in development of behavioral-based interviewing materials.
• Coordinate and conduct new hire orientations and exit interviews.
• Ensure the accurate and timely completion of all required new hire forms, policies and trainings.
• Process new hires, terminations and employee changes. Partner with the Payroll Administrator to review changes to employee information.
• Maintain Applicant Tracking System (ATS), organizational charts and other relevant employee information and reporting.

Compensation & Benefits:

• Prepare and analyze pay plans and job descriptions, ensuring compliance with wage and hour laws and regulations.
• Advise and assist management and employees with benefit questions. Act as a liaison between employees and insurance providers to resolve benefit related issues and ensure positive relations.
• Process time-off requests through HRIS including FMLA, Worker's Compensation and ADA.
• Partner with the Payroll Administrator to maintain alignment with benefit programs.
• Administer benefits plans including enrollments, terminations and changes.
• Process monthly billings for all benefit plans. Review bills for accuracy and compile reports as needed. Coordinate quarterly retirement plan enrollment meetings.
• Communicate initial enrollments and qualifying events with COBRA Administrator and reconcile accounts receivable account.
• Prepare worker's compensation paperwork and conduct thorough investigation of all reported injuries.
• Process unemployment insurance paperwork in a timely manner.
• Ensure compliance with governmental regulations and reporting requirements covering the benefit plans.

Performance Management:

• Partner with managers to coach them with employee performance evaluations.
• Facilitate coaching sessions with managers, assisting with motivating employees, communicating performance and appropriately addressing and resolving employee issues.
• Serve as employee relations advisor by doing intake of the issue, researching any necessary information, soliciting any necessary resources and providing advice as needed.
• Create Performance Improvement Plans (PIPs) in conjunction with managers to give employees the opportunity to succeed while still holding them accountable for past performance. Ensure managers have open dialogue and provide consistent feedback.
• Work with managers to review and recommend terminations. Exercise care that reasons are well documented and are not arbitrary or discriminatory.

HR Support:

• Demonstrate exemplary integrity, serving as a role model in exuding trust and honesty and maintaining the highest professional standards.
• Maintain a personal demeanor consistent with The Company's culture, contributing to a positive, supportive work environment for all The Company team members.
• Strive to make a positive impact in the organization on a consistent basis.
• Work collaboratively with The Company team members through transfer of knowledge and building effective business relationships.
• Serve as an advisor to employees and managers with human resources policies and procedures.
• Assist in development, implementation and maintenance of policies and procedures.
• Maintain and monitor access to all human resources-related files including personnel, medical, unemployment and other related employee files.
• Complete verification of employment requests.
• Stay abreast of federal, state and local employment regulations.
• Perform all other special projects and duties as assigned.

What We Are Seeking:

Education and Experience:

• A Bachelor's degree in Human Resources or related field with a minimum of 5 years related HR experience or equivalent combination of education and progressive experience in Human Resources required.
• Society for Human Resources Management – Certified Professional (SHRM-CP) or Professional in Human Resources (PHR) certification preferred.

Other Knowledge, Skills and Abilities:

• Advanced knowledge of human resources principles, practices, and government reporting requirements, including federal, multi-state, and New York–specific employment and leave laws (e.g., NY Paid Family Leave, NY Sick Leave)
• Demonstrated ability to interpret policies, evaluate risk, and make sound, consistent decisions aligned with organizational standards and past practices
• Strong leadership presence with the ability to influence, coach, and partner effectively with leaders at all levels of the organization
• Exceptional communication and interpersonal skills, with the ability to navigate complex employee relations issues and deliver clear, business-focused guidance
• Highly developed analytical and problem-solving capabilities, with a proactive approach to identifying trends and implementing solutions
• Excellent organizational and time management skills, with the ability to prioritize competing demands in a fast-paced, evolving environment
• Proven ability to lead conflict resolution and workplace investigations with objectivity, professionalism, and compliance focus
• High degree of integrity and discretion, with demonstrated ability to manage sensitive and confidential information

• Strong technical aptitude, including advanced proficiency in Microsoft Office Suite and the ability to leverage HR systems for reporting and decision-making

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling View phone number on click.appcast.io or by emailing View email address on click.appcast.io.