IS Epic Application Analyst 2 - Patient Access

JOB SUMMARY

The EPIC Application Analyst II - Patient Access is responsible for providing intermediate functional and technical support for the identified set of applications to a variety of business and clinical users. The role partners closely with operational and clinical stakeholders to understand workflows, troubleshoot issues and design enhancements. This role is a key liaison for a variety of users and will coordinate all activities on behalf of the IS organization. Hybrid role - if local to DFW area - on site 1x a week; in state of TX, on site once a month; out of state candidate would need to come on-site 2x a year.

ESSENTIAL FUNCTIONS OF THE ROLE

Serve as functional and technical subject matter expert on associated applications and workflows. Collaborate with operational leaders, end users, and cross-functional IT teams to identify issues, define requirements, and recommend solutions that improve efficiency and user experience. Build, modify, test, and deploy Epic system changes in a timely and accurate manner, following established change control processes. Create and execute test scripts for new system builds. Implement system updates and changes and communicate those changes to super users and end users. Engage, manage, and communicate to all stakeholders. Train and mentor Application Analysts.

KEY SUCCESS FACTORS

Strong understanding of Patient Access workflows, including scheduling, registration, insurance verification, and patient movement. Ability to translate operational needs into system design requirements. Ability to work well in team environments. Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity. Demonstrated commitment to service excellence and building positive customer relationships. Self‑motivated with ability to identify and resolve issues, and advance personal knowledge. Ability to execute complex tasks through organization and detail‑oriented approach. Demonstrates excellent face‑to‑face communication skills with facility customers and team members. Strong facilitation skills for leading integrated build meetings and workflow discussions.

BENEFITS

Our competitive benefits package includes the following: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar‑for‑dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level.

QUALIFICATIONS

EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification EXPERIENCE - 2 Years of Experience

CERTIFICATION/LICENSE/REGISTRATION

Epic Certification Required: Cadence, Referrals, Prelude Epic Certifications Recommended: Grand Central, MyChart, HelloWorld #J-18808-Ljbffr Acord (association For Cooperative Operations Research And Development)