Switchboard Operator

Description
Job Summary

The Switchboard Operator is responsible for managing incoming and outgoing calls providing routine information and dispatching calls to the appropriate departments personnel or providers in a professional and courteous manner. This role also handles paging requests assists with emergency communications and ensures accurate and timely information delivery to patients staff providers and external customers.

Essential Functions

• Answers all incoming calls promptly greeting callers professionally and courteously and routes them to the appropriate department or individual based on evaluation of the callers needs.
• Carries out paging procedures for employees providers rapid response teams and other essential personnel including during emergency or disaster situations.
• Acts as an information hub by providing accurate assistance to patients employees and external customers.
• Transfers calls accurately to the proper extension ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information corrects errors as needed and organizes paperwork accurately including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages notifications and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in customer service call center or healthcare setting required
• 1-2 years of switchboard experience preferred

Knowledge Skills and Abilities

• Proficient in operating switchboard or telecommunications equipment.
• Excellent verbal communication and customer service skills.
• Ability to manage high call volumes in a calm and professional manner.
• Strong organizational skills with attention to detail.
• Capable of handling emergency communication processes effectively.
• Knowledge of hospital policies codes and procedures is a plus.

Required Experience:

IC