Customer Service Representative

Compensation: $15.50 to $18.50 hourly. Location: 2843 Kenmore Ave, Tonawanda, New York 14150, United States. U‑Haul is searching for friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will be the face of U‑Haul’s exceptional service, ensuring customers receive support on their journeys by inspecting, maintaining, and dispatching equipment. Benefits Career stability and opportunities for advancement Mindset App reimbursement Gym reimbursement program Health insurance and prescription plans (if eligible) Paid holidays, vacation, and sick days (if eligible) Life insurance MetLife legal program, auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) savings plan Employee stock ownership plan (ESOP) 24‑hour physician available for kids Dental and vision plans Business travel insurance You Matter EAP LifeLock identity theft protection Critical illness/group accident insurance Dave Ramsey’s SmartDollar program Responsibilities Assist customers inside and outside a U‑Haul center with U‑Haul products and services Use smartphone‑based U‑Scan technology to manage rentals and inventory Move and hook up U‑Haul trucks and trailers Clean and inspect equipment on the lot, including checking fluid levels Answer questions and educate customers regarding products and services Prepare rental invoices and accept returned equipment from rentals Install hitches and trailer wiring Fill propane tanks (certification offered through U‑Haul upon employment) Drive a forklift (certification offered through U‑Haul upon employment) Perform other duties as assigned Participate in ongoing continuous U‑Haul education through U‑Haul University Minimum Qualifications Valid driver’s license and ability to maintain a good driving record High school diploma or equivalent Weekend availability Work Environment The work involves moderate risks and discomforts that require special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear (masks, goggles, gloves, shields) may be required. Physical Demands The job requires some physical exertion, including long periods of standing or stationary work, moving around indoors and outdoors, reaching objects at varying heights, and moving equipment weighing at least 50 lbs. (assisted or unassisted). Employment Policies U‑Haul Holding Company, and its family of companies including U‑Haul International, Inc. (“U‑Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U‑Haul will not hire or re‑hire individuals who use nicotine products. The states in which U‑Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U‑Haul is an equal‑opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants throughout the selection process. Information obtained during this process will only be shared on a need‑to‑know basis. #J-18808-Ljbffr