Resource Coordinator

Resource Coordinator

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants.

The Resource Coordinator is a key member of the Housing Management Services division at Catholic Charities Housing. This role is responsible for assessing resident needs, connecting residents with appropriate services, and monitoring the effectiveness of service delivery. Additionally, the Resource Coordinator plans and implements both social and needs-based activities aimed at enhancing the overall quality of life for residents.

Essential Duties and Responsibilities:

Resident Support & Services:

• Provide programs that promote independent living, aging-in-place, and economic self-sufficiency.
• Assist residents in accessing benefits and overcoming barriers to services.
• Support residents in resolving personal and community-related issues (e.g., safety, health, finances, employment).

Community Engagement & Partnerships:

• Build and maintain partnerships with community organizations to bring services and resources to residents.
• Encourage resident involvement in planning and implementing activities and volunteer opportunities.

Program Planning & Activities:

• Organize and promote social, educational, and wellness programs through monthly calendars and newsletters.
• Coordinate events such as birthdays and holidays to foster a sense of community.
• Identify and utilize free or low-cost community programs and speakers.

Transportation & Accessibility:

• Arrange or provide transportation for residents to attend outings and appointments.
• Ensure the maintenance and safe operation of the building's vehicle.

Crisis Management & Conflict Resolution:

• Assess and de-escalate crisis situations, contact authorities when needed, and document incidents.
• Actively listen to and address resident concerns through problem-solving.

Collaboration & Communication:

• Work closely with property management, Catholic Charities ministries, and external service providers.
• Communicate effectively with residents and staff to ensure a supportive environment.

Administrative & Ethical Responsibilities:

• Collect and record data to evaluate program outcomes.
• Maintain confidentiality and uphold Catholic Charities' mission, values, and ethical standards.
• Ensure regular, on-site presence (minimum 75%) to deliver services and support.
• Complete the Visa and Activity Report on a monthly basis.

Qualifications:

• Preferred knowledge of Fair Housing Laws and relevant housing regulations.
• Familiarity with community and government benefits and services, including how to access and navigate them.
• Strong communication, organizational, and interpersonal skills, with the ability to engage effectively with diverse populations.
• Proven ability to establish and maintain effective working relationships with residents, colleagues, partner organizations, and the public.
• Flexible and adaptable, with the capacity to manage multiple tasks in a fast-paced environment.
• Skilled in identifying and utilizing local resources to plan and coordinate resident activities, guest speakers, and community events.
• Valid driver's license with the ability to operate a large van and maintain a satisfactory driving record.
• Bachelor's degree or certificate in Gerontology or a related field focused on aging; experience in planning senior activities is preferred.
• Ability to recruit, coordinate, and manage volunteers for regular and special events.
• Excellent oral and written communication skills.
• Proficient in the use of basic office equipment and technology, including computers, printers, phones, and photocopiers.
• Comfortable working in a general office environment.
• Cultural competence and understanding of the socioeconomic characteristics of the service population, with appropriate techniques for engagement and support.

Education and/or Experience:

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
• Valid CO driver's license, satisfactory driving record and proof of insurance required.
• Must be deemed insurable by Catholic Charities insurance carrier.

Compensation & Benefits:

$20.00-$22.00/hour

We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.

In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including:

• Shift is Full Time
• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.)
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent's premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.

**Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.

If you are ready to make answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you!

We conduct background checks as part of our hiring process.

Drug-Free Workplace

Catholic Charities serves all with respect, dignity, and without discrimination in compliance with all local, state, or federal law. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature (such as Chaplain requiring a clerical background). Unlawful discrimination and/or harassment is inconsistent with our philosophy of doing business and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

EEO/AA