Technical Program Manager

Company Description NexCen Global Inc is a global IT services and consulting firm with operations in the USA and India, dedicated to delivering value-added technology solutions. Founded in 2009, NexCen combines business consulting and technical expertise across sectors such as ERP, EPM, PLM, HCM, SCM, and campus solutions. Guided by the vision of “think beyond,” the company uses IT and AI to enhance and automate client business processes, consistently aiming to exceed expectations. NexCen maintains strategic partnerships with leading technology providers and has successfully delivered turnkey projects for global clients. Its capabilities span advanced web portals, mobile apps, AI/ML, data analytics, enterprise application implementations, support services, and remote delivery centers, leveraging technologies like SAP, Oracle Cloud/Fusion, PeopleSoft, NetSuite, and modern web frameworks.

Role Description We are Seeking a Technical Program Manager to lead end-to-end delivery of platform engineering initiatives. This individual will act as a liaison across Product, Engineering, DevOps, and Governance teams, Financial portals / Financial services portal, ensure scalable, secure, and compliant platform capabilities, and Align delivery with enterprise standards and regulatory requirements.

This is a full-time, on-site role based in Chicago, IL.

Core Responsibilities:

Program & Delivery Leadership

• Lead program planning and execution for platform engineering initiatives
• Manage dependencies across multiple teams and technology domains
• Monitor KPIs (cycle time, throughput, release predictability)
• Ensure alignment with Northern Trust's strategic technology roadmap

Agile & Scrum Execution:

• Facilitate Scrum ceremonies (planning, stand-ups, retrospectives, reviews)
• Drive Agile maturity and continuous improvement
• Maintain backlog quality and prioritization standards
• Promote best practices for incremental delivery

Platform Engineering Coordination:

• Collaborate on environment provisioning and infrastructure delivery
• Coordinate enterprise tool integration and pipeline optimization
• Align platform roadmap with enterprise architecture
• Financial portals / Financial services portal 
• Drive standardization and reusability
• 2.4 Stakeholder & Governance Management
• Partner with Security, Compliance, Architecture, and business stakeholders
• Ensure adherence to SDLC, change management, and risk policies
• Maintain regulatory and audit compliance
• Provide executive-level reporting and transparency

Technical Oversight:

• Apply knowledge of Azure, DevOps, APIs, and automation
• Guide architectural decisions (scalability, reliability, security)
• Understand enterprise technology stack and integrations
• Bridge technical solutions with business outcomes
• 2.6 Metrics & Continuous Improvement
• Track delivery metrics (velocity, lead time, deployment frequency)
• Monitor platform health (uptime, incidents, MTTR)
• Identify bottlenecks and drive improvements
• Enable data-driven decision-making

Required Qualifications:

Technical & Program Management Experience

• Proven experience managing complex, cross-functional enterprise programs
• Strong Agile TPM/Scrum Master background
• Experience with Azure, DevOps/CI-CD, APIs, microservices, SDLC automation
• Proficiency in tools like Azure DevOps, Jira, GitHub, Jenkins

Governance & Regulatory Acumen

• Understanding of security frameworks and compliance requirements
• Experience with ITSM, incident management, and audit standards
• Familiarity with change and risk management in regulated environments

Leadership & Communication Skills

• Ability to lead without direct authority
• Strong stakeholder management and executive communication
• Ability to translate technical concepts into business language
• Strong problem-solving and conflict resolution skills

Preferred Qualifications:

• Scrum certifications (CSM, PSM, SAFe, or equivalent)