Office Manager I

Company Overview At South Georgia North Florida Eye Partners, our purpose is to provide the highest level of eye care possible to each patient enhancing individual lifestyles and vision. We are committed through a highly skilled and compassionate team of Doctors providing services with leading-edge technology in efficient and cost effective manner. Position Summary Responsible for managing the day-to-day operations of assigned practice location(s). Provides administrative leadership to the practice. Ensures quality services are provided according to established policies and procedures. Responsible for working in collaboration with practice physician(s) to manage office templates and patient schedules. Responsible for ongoing operational evaluations. Partners with the Human Resources and Practice Administrator for employee performance evaluations, hiring, transfers, promotions and employee relations concerns. Responsibilities Oversee the day-to-day administrative operations of the clinic Oversees management of direct reports to include hiring, training, development, support, performance management, and termination of staff with oversight from human resources Maintain office workflows, scheduling systems, and operational procedures Monitor supply inventory and coordinate purchasing; approve supply orders from staff for assigned location(s) Manage relationships with third party retail and equipment vendors; schedule maintenance to ensure equipment remains in working order Ensure efficient patient check-in/check-out processes Address patient concerns, feedback, and escalated service issues Monitor wait times, communication practices, and service workflows Collaborate with doctors on development and creation of their schedule templates. Communicating changes to the clinical and contact center teams as needed Own and contribute to daily and weekly staff huddles; create agenda and program for regularly scheduled staff meetings Oversee patient engagement software, net promoter score, appointment confirmation, appointment requests, and daily syncing Monitor and audit rescheduling queue and electronic requests for appointments and/or cancellations Contribute to annual capital equipment budget process and oversee equipment demo and purchase for the assigned practice location(s) Understand and implement strategic growth initiatives as determined by practice leadership Close office at end of each day per guidelines; own the process for end of day cash reconciliation at the assigned office location(s) Human Resources Supervise front office, medical record, and other administrative personnel Manage hiring, onboarding, training, and staff scheduling Evaluate employee performance and provide feedback on an on-going basis. Conduct timely annual employee performance reviews in partnership with the Practice Administrator and Human Resources business partner Obtain feedback from staff regarding office practices, morale, and concerns and work with practice administration on improvement projects Foster a positive, professional, and complaint work culture Follow practice governance guidelines for communicating and reporting changes to daily operations Compliance Ensure compliance with HIPAA, OSHA, CMS and other healthcare regulations Maintain accurate documentation and audit readiness Develop and implement policies and procedures for safety and privacy Ensure all medical record processes and procedures run efficiently and accurately Understand and accept responsibility to report potential or suspected errors to supervisor or Compliance Officer Work with medical records department and/or external vendor for any inefficiencies or discrepancies within any process or procedure Participate in MIPS reporting and auditing process annually. Train staff on the proper documentation required by MIPS; contribute to all improvement activities Qualifications High school Diploma, secondary education preferred. Minimum of 2 years of people leadership in a healthcare facility. Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint. Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility. Company Benefits We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr