Customer Service Representative
Masis Staffing Solutions
Masis Professional Group is recruiting for a Customer Service Associate on behalf of our client located in Amherst, NY. This is a direct hire opportunity offering a competitive salary and benefits package. Essential Functions of the Customer Service Associate: Answer incoming telephone calls, transfer calls when necessary. Provide customer needs determination and assist customers with their orders. Provide customer with navigating assistance with company website. Assist lab customers with product usage and offer technical resolution via E-mail and phone. Prepare and enter customer orders. Coordinate literature requests when necessary. Provide support to Technical Field Sales and Inside Sales Account Managers by responding to product and/or literature requests. Issue credit and rebills for the lab business when needed. Provide customer assistance in tracking packages, locating or replacing orders. Maintain working knowledge of all relevant ERP procedures. Follow CRM CCH/Salesforce procedures pertaining to customer complaints. Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team. Qualifications of the Customer Service Associate: Previous customer service experience required. Experience in a product-related environment preferred. Strong communication, telephone, computer and data entry skills required. Ability to work independently, prioritize and multitask in a dynamic environment. Healthcare background a plus. Physical Demands of the Customer Service Associate: Must be able to sit for up to 8 hours a day, view computer monitor, and move about effectively to fulfill the essential functions of the job. Ability to perform filing duties, bend and lift 10-20 lbs. Benefits Offered: Please submit your resume if you are interested in being considered for this position. Seniority level: Entry level Employment type: Full-time Job function: Customer Service, Administrative, and Manufacturing Industries: Retail Health and Personal Care Products and Manufacturing #J-18808-Ljbffr Masis Staffing Solutions
$17.5 per hour
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- Your Role Objective: Clearly describe the job requirements without using abbreviations. Emphasize the most critical and exciting aspects of the role. Guidelines: Copy and paste the data from the Job Description field in Workday. Avoid jargon and abbreviations. Highlight...SuggestedWork experience placementRemote workFlexible hours
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$20 - $21 per hour
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$25 per hour
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...ppointments, provie necessry informtion to internl eprtments to meet service prmeters reqire by the cstomer. The iel cnite will hve... ...ll specil service reqirements of cstomers n wrehoses ~ Represent the cstomer when working with contrcte crriers ~...Work at office$25 per hour
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$16 - $21.08 per hour
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...Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer... ...our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive...For contractorsWork at officeMonday to FridayFlexible hours- ...Center Agent positions that will be responsible to: Answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions; Demonstrate the desire to make customer's travel not only superior but memorable; Quickly identify and...Currently hiring
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$17 - $19.5 per hour
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$18 - $23 per hour
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