Customer Service Representative Healthcare (Call Center)

Customer Service Representative

We are seeking motivated and customer-focused Customer Service Representatives to join a growing healthcare team. In this role, you will support members and providers by responding to inquiries related to health insurance benefits, claims, and eligibility.

If you enjoy problem-solving, working in a fast-paced environment, and helping others, this is a great opportunity to build your career in healthcare customer service.

Key Responsibilities

• Handle 5060 inbound calls per day from members and healthcare providers
• Assist with inquiries related to claims, benefits, and eligibility
• Navigate multiple systems to research and provide accurate information
• Document all interactions clearly and efficiently
• Deliver professional, empathetic, and timely customer support
• Resolve issues while meeting internal quality and service standards

Work Environment

• Fully onsite role (hybrid may be considered after 90 days based on performance)
• Call center setting with structured workflows

Schedule & Training

• Training (first 3 weeks):
• 30 hours per week
• Shift assigned during first week of training
• Post-training schedule:
• 8-hour shifts scheduled between 7:00 AM 7:00 PM
• Candidates must be flexible to work any shift within this timeframe

Required Qualifications

• 1+ year of recent call center customer service experience
• Basic computer skills and ability to navigate multiple systems
• Familiarity with Microsoft Office (Teams, Word, Excel)
• High level of professionalism and attention to detail

Job Type & Location

This is a Contract to Hire position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.