Community Manager

Adecco is assisting a local client recruiting for a Community Manager opportunity in New York, NY with a hybrid work schedule. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that is the world's largest cosmetics company, with activities spanning skin care, sun protection, make-up, perfume, hair care and hair color. If Community Manager sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for Community Manager include but are not limited to:

· Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)

· Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed

· Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices

· Follow Brand and Care provided social FAQ documents for launches and key social moments

· Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer

· Recognizes and recommends new ways to influence consumers in their purchase decision

· Alert critical customer complaints to internal Care and Brand teams and assist with problem solving

· Provide social content and engagement recommendations based on consumer feedback and trends

· Stay up to date on new social media platforms, tools and best practices

· Live in the social ecosystem, stay on top of emerging trends in the landscape Responsiveness

· Maintain 100% Reply Rate and established Response Time goals across social channels

· Maintain consumer satisfaction and sentiment scores as established by the group

· Monitor personal social KPIs using Sprinklr

· Offers schedule flexibility to support the needs of the business which included weekends

· Meets established quality standards in all contacts across all channels

· Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.

Candidates Community Manager must meet the following requirements to be considered:

· Documents product issues in a way that the information can be used for product improvement or development

· Accurately enters required information in the CRM and surveys to ensure data integrity

What's in this Community Manager position for you?

· Pay: $ 30.53/hr.

· Shift: Hybrid, M-F; 8 AM – 5 PM

· Weekly paycheck

· Dedicated Onboarding Specialist & Recruiter Access to Adecco’s Aspire Academy with thousands of free upskilling courses.

This Community Manager is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Community Manager position at Adecco, apply today!

Pay Details: $30.53 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.