Operations Support Coordinator

Fusion HCR Operations Support Coordinator

Fusion HCR is seeking an Operations Support Coordinator to support vendor management, service coordination, invoice reconciliation, and operational processes across a large residential property portfolio.

This role serves as a key liaison between internal departments and third-party vendors, ensuring recurring property services are scheduled, completed, invoiced accurately, and maintained within established service standards. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities while working cross-functionally with Operations, Maintenance, Accounts Payable, HOA, Utility Services, and vendor partners.

This position is ideal for candidates with experience in property management, vendor management, procurement, construction administration, or operations support environments.

Vendor & Service Coordination

• Coordinate recurring property services including landscaping, pool maintenance, repairs, snow removal, winterization, backflow testing, and other vendor-managed services.
• Track service requests and monitor completion status across assigned property portfolios.
• Serve as a primary point of contact for vendors regarding scheduling, service delivery, and issue resolution.
• Assist with vendor performance monitoring and support efforts to maintain service quality and cost effectiveness.
• Help identify process improvements and recommend operational efficiencies.

Purchase Orders & Invoice Management

• Create and manage bulk purchase orders for recurring services.
• Submit purchase orders and property service requests to vendors.
• Audit invoices for accuracy, completeness, and compliance with company billing standards.
• Verify services have been completed before approving invoices for payment.
• Partner with Accounts Payable to resolve invoice discrepancies and payment issues.
• Create change orders as necessary and manage aging purchase orders.
• Research and resolve vendor inquiries related to unpaid invoices and payment status.

Operational Reporting & Process Support

• Review daily operational reports and monitor service-related metrics.
• Maintain accurate documentation and service records within company systems.
• Identify process gaps and assist with continuous improvement initiatives.
• Generate reports and provide operational insights to support department goals.
• Collaborate with internal departments to address service issues and improve workflow efficiency.

Seasonal & Risk Management Support

• Monitor winterization and de-winterization activities across applicable markets.
• Review service documentation and identify properties with potential weather-related exposure.
• Track weather events and coordinate vendor communication regarding service delays.
• Assist with reporting and risk mitigation efforts during seasonal weather conditions.

Required Qualifications

• High School Diploma or GED required.
• Minimum 2 years of experience in property management, vendor management, procurement, purchasing, construction administration, real estate, legal services, or a related field.
• Minimum 2 years of administrative, operations, or clerical experience supporting multiple deadlines and priorities.
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving abilities.

Preferred Qualifications

• Prior vendor management experience.
• Experience working within property management or residential real estate operations.
• Experience using Yardi Voyager.
• Experience with Microsoft Dynamics CRM or similar systems.
• Background supporting service operations, procurement, accounts payable, or maintenance coordination functions.

Desired Skills

• Strong analytical and critical thinking skills.
• Ability to prioritize work in a fast-paced environment with shifting deadlines.
• Excellent follow-up and customer service skills.
• Ability to work independently while collaborating across multiple departments.
• Strong process improvement mindset.
• Comfortable managing large volumes of data, invoices, and service requests.
• High level of professionalism and accountability.

Work Environment

• Office-based role located in Las Vegas, NV.
• Standard business hours with occasional evening or weekend work as needed.
• Collaborative team environment supporting national property operations.
• Ability to occasionally lift and carry up to 20 pounds.