Operations Coordinator

Job Description

Job Description

Benefits:

• 401(k) matching
• Flexible schedule
• Opportunity for advancement

Operations Coordinator/Manager

At ComForCare Home Care we value our employees like family. We celebrate success and have fun. Our focus is to help our clients and employees live their best lives possible.

The ideal candidate thrives in a fast-paced work environment, is a self-starter, highly-organized, and is able to work independently.

Position Summary

Manages the coordination and scheduling of Caregivers and staff to achieve its purpose, i.e., to assign staff to clients according to their needs as identified in the Plan of Care. Services are scheduled to cover all client needs in a 24-hour period, and changes are communicated to clients, direct care staff, and supervisors.

Assesses the Agency's recruitment needs and participates in the hiring of staffing personnel and direct care staff.

SCHEDULE: Monday through Friday 8:30am-5:00pm, on-call phone staffing (from home) as needed.

Qualifications

• Minimum of one (1) year experience in staffing or related field, preferably including home health care.
• Experience in healthcare setting and knowledge of medical terminology strongly preferred
• Strong computer and data entry skills.
• Demonstrates strong verbal and written communication skills and ability to work well with people.
• Demonstrates organization and time management skills.
• Speaks, writes, reads, and understands English.
• Demonstrates skills in organization, problem-solving, decision-making, conflict resolution, and the ability to work independently.

Essential Functions/Areas Of Accountability

• Assures that client requests for services are staffed in accordance with the needs identified in the Plan of Care and client preferences, and that adequate numbers of staff are available.
• All cases are staffed per schedule.
• Clients and appropriate staff are informed of the schedule.
• New clients service needs are filled within established time frames.
• Monitors staff availability and hiring needs.
• Receives and responds to ill/absent calls and provides coverage appropriately.
• Participates in the evaluation and performance review of direct care staff.
• Provides direction and supervision to direct care worker team.
• Participates in hiring decisions.
• Trains new operational employees and provides mentoring in areas of developmental need.
• Completes scheduled performance reviews.
• Develops work schedules for operational staff, including on-call responsibilities
• Implements adequate workflow systems, monitoring mechanisms, and control mechanisms.
• Assures that paperwork/data entry is completed in an accurate and timely manner.
• Communicates Agency staff needs to the Administrator and/or Manager of Care Services regularly and as needed to assure adequate levels of available staff.
• Participates and communicates with other departments and individuals to assure that Agency tasks are accomplished.
• Communicates necessary information about employee and client to clinical leadership and other interoffice personnel.
• Maintains daily logs (manual or computer).
• Keeps schedules current and employee/client data updated.
• Compiles required statistics and submits written reports as required.
• Maintains confidentiality in all aspects of the job.
• Respects the confidentiality of information in client and employee records.
• Shares information in accordance with Agency policy and HIPAA guidelines.
• Protects written confidential documents in a manner that prevents unauthorized access.
• Assures implementation of confidentiality requirements by all office and on-call coordinators.
• Performs job in compliance with Agency policies and procedures as well as professional and community standards.
• Assures compliance with applicable state, federal, and ACHC accreditation standards.
• Attends meetings and educational programs as required.
• Accepts responsibility for personal and professional development and identifies learning / developmental needs.
• Participates in the ongoing Agency quality improvement activities.
• Performs additional duties and responsibilities as deemed necessary.