A/R Specialist

Insurance Accounts Receivable (A/R) Specialist

WellStreet Urgent Care is seeking an experienced Insurance Accounts Receivable (A/R) Specialist to join our Revenue Cycle team. In this role, you will be responsible for researching and resolving insurance claim issues, managing denied and unpaid claims, and ensuring timely reimbursement across our urgent care centers.

If you have experience working insurance A/R work queues, appealing denials, researching payer requirements, and resolving claim issues, we'd love to hear from you.

What You'll Do

• Manage assigned insurance A/R work queues to ensure timely claim resolution.
• Research and resolve insurance claim denials, rejections, and unpaid claims.
• Analyze Explanation of Benefits (EOBs), remittance advice, and payer correspondence.
• Submit claim corrections, reconsiderations, resubmissions, and appeals.
• Contact commercial insurance carriers, Medicare, Medicaid, and other payers regarding outstanding claims and payment discrepancies.
• Research claim issues related to eligibility, authorization, coding, billing edits, and payer guidelines.
• Review and resolve front-end payer rejections and claim edit issues.
• Document all account activity accurately within Epic and revenue cycle systems.
• Identify denial trends and recommend process improvements.
• Collaborate with coding, billing, and other Revenue Cycle teams to maximize reimbursement.

What We're Looking For

• 3+ years of experience in medical billing, insurance accounts receivable, denial management, or healthcare revenue cycle.
• Hands-on experience with insurance claim follow-up and denial resolution.
• Experience filing appeals, correcting claims, and resubmitting claims.
• Experience communicating directly with insurance companies regarding unpaid claims.
• Experience interpreting EOBs and remittance advice.
• Knowledge of commercial insurance, Medicare, Medicaid, and third-party payer guidelines.
• Experience using payer portals for claim research and follow-up.
• Experience working in Epic or another healthcare billing/EMR system.

Preferred Experience

• Urgent Care or outpatient billing experience.
• Knowledge of CPT, HCPCS, ICD-10, and medical terminology.
• Experience managing high-volume insurance A/R work queues.

Skills for Success

• Enjoys investigating complex claim issues and finding solutions.
• Can independently manage a high-volume workload while maintaining accuracy.
• Has exceptional attention to detail and documentation skills.
• Communicates professionally with insurance representatives and internal teams.
• Is organized, dependable, and thrives in a fast-paced healthcare environment.
• Takes ownership of accounts through final resolution.

Why Join WellStreet?

As one of the nation's fastest-growing urgent care organizations, WellStreet operates urgent care centers across multiple states in partnership with leading health systems. Our Revenue Cycle team plays a vital role in ensuring accurate reimbursement while supporting high-quality patient care.

We offer competitive pay, comprehensive benefits, paid time off, a 401(k) with company match, opportunities for career growth, and the flexibility of a remote work environment.

If your background includes insurance A/R follow-up, denial management, appeals, and claim resolution, we'd love to speak with you. Apply today!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.