Office Staff Coordinator/Scheduler - Emergency Department

Overview Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it. Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world‑class, comprehensive healthcare close to home. Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row! We are searching for a talented Office Staff Coordinator/Scheduler to meet the needs of the high volume St. Luke's Hospital Emergency Department. This position is an integral member of the department's team to ensure staffing and fiscal responsibility. This dynamic role is an essential part of managing fluctuating patient volume, varied acuity levels, and the complexities of 24/7 operations. To be effective in this role will require balancing patient care needs to staff well‑being, regulatory compliance and operational efficiency often using data‑driven tools and flexible workforce models to ensure optimal coverage and prevent burnout. Hours: 24 flex 32hrs Shift: Day shift, 8:00am - 3:30pm Location: St. Luke's Hospital - New Bedford, MA A career at Southcoast Health offers you: A culture of well‑being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve Competitive pay and comprehensive benefits package Generous Earned Time Off Package** Employee Wellbeing Program 403B Retirement Plan with company match Tuition assistance / Federal Loan Forgiveness programs Professional growth opportunities and customized leadership training **Available to regular status employees who are scheduled to work a minimum of 24 hours. Southcoast Health is an Equal Opportunity Employer. Responsibilities Under the direction of the Manager, Patient Care or designee, perform a variety of duties both within and in support of the Emergency Services Department including but not limited to the payroll and scheduling functions. Audit, maintain and update information in ANSOS including employee licensure and certification as well as scheduling information. Analyze scheduling data, identify problems, and recommend and implement with leadership approval, methods to resolve issues and improve processes. Provide various reports to department leadership as needed. Position will require floating to other hospital sites. Qualifications An Associates Degree in an appropriate field (e.g. Liberal Arts or Secretarial/Medical Secretarial) or the equivalent knowledge and experience is required. Very good interpersonal, organizational, and computer/data management skills are required. Demonstrated knowledge and ability to use Ansos system is preferred. Over 3 years of related administrative, secretarial or scheduling experience is required. Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired. Compensation: Pay rate will be determined based on level of experience. Pay Range USD $17.22 - USD $28.56 /Hr. #J-18808-Ljbffr Southcoast Health System