Customer Service Representative

Job Title: Customer Support
Job Duration: 12 months Contract
Job Location: - Toledo, OH (Hybrid)

JOB DESCRIPTION
Ideal candidate (Manager comments):
- Able to multitask
- Professional on the phone
- Able to limit distractions
- Previous customer service experience (phone or in person)
- Good computer skills

PURPOSE OF THE JOB
The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers. This position engages and collaborates with external customers and internal partners to make the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.



JOB RESPONSIBILITIES
• Service our Customers
• Deliver consistent service to our customers
• Maximize every opportunity to "sell" to the customer
• Take proactive actions to meet customer needs and concerns creating win/win solutions
• Enter orders accurately
• Develop close relationships with our customers and understand what it takes to ensure their success
• Develop customer trust by consistently following through on actions and operating with integrity
• Leverage relationships to obtain outside-in market insights
• Leverage product training opportunities
• Operate in a Waste Free Environment
• Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
• Identify and take action to eliminate non-value added activities within day to day operations
• Identify opportunities for, develop, maintain and execute Standard Work
• Understand and promote the use of customer tools and technology
• Live the Safety stand, adhere to the safety responsibilities
• Implement a personal safety action plan and review with leader
• Adhere to the safety policies at all times



MINIMUM QUALIFICATIONS:
High school degree, associate or bachelor's degree preferred

EXPERIENCE:
• SAP experience desired
• Previous experience in an ever-changing, fast-paced customer service environment
• Previous experience creating solutions in the best interest of the company and the customer

KNOWLEDGE, SKILLS & ABILITIES:
• Fluency in Microsoft Applications (Word, Excel, Outlook)
• Knowledge of building materials industry preferred
• Supply Chain knowledge
• Strong oral & written communication and listening skills
• Supportive and adaptive to a change management initiatives