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Chick-fil-A Team Member

A Chick-fil-A team member plays a key role in delivering excellent customer service, ensuring that each customer receives high-quality products quickly and accurately, following strict quality controls, safe food procedures, and system requirements. Chick-fil-A team members are selected to represent the Chick-fil-A brand and deliver Chick-fil-A service and experiences to our customers. The primary responsibility of this position is to provide Chick-fil-A's operational and service requirements.

This position is vital for carrying out:

• Our mission: To be the premium fast-service restaurant in Franklin and lead the brand in the Indy Market.
• Our vision: To make every guest's visit memorable through Second Mile Service, 'extraordinary' food, and delightful moments.
• Our core values: To lead with confidence, bring your best, serve with care (warmth + competence), make it fun, and seek growth.
• Our guarantee: 'Desirable food, exceptional hospitality, and a trusted brand'

Qualifications:

• Must be available to be scheduled a minimum of 15 hours or more weekly part-time or 30 hours or more full-time as needed to meet our scheduling needs (availability Saturday)
• Must be willing to work inside and outside the restaurant during the shift
• Must be able to lift up to 20 pounds
• Must be able to stand throughout the shift
• Be responsible to guests in a polite and friendly manner
• Anticipate and respond to customer needs according to the "Pathway" customer service language standards
• Represent the restaurant and the brand by being presentable, professional, efficient, and friendly

Requirements:

• Comply with the standards and procedures established by the employer's guidelines and requirements
• Complete and pass all basic courses for team members on Pathway (training platform)
• Relate positively with guests in an educated and friendly manner (anticipate and respond to their needs)
• Know the menu items and related recipes
• Contribute to a safe and healthy environment by managing yourself professionally
• Maintain health, sanitation, and cleanliness standards, including hand washing and disinfecting work areas
• Provide our ("Core 4" and "2nd Mile Winning Hearts Service") models and internal service standards
• Maintain a calm attitude to preserve a positive work environment and a hospitality experience for our customers and team members.
• Comply with all local and state food codes as per the established standards and guidelines
• Comply with Chick-fil-A's food safety and Pathway procedures, as well as Chick-fil-A's operational standards
• Comply with all safety requirements in the operation and cleaning of equipment and in restaurant work
• Comply with Chick-fil-A's hygiene and appearance standards "Pathway" and ASPYRE LLC

Expectations:

• You are passionate about delivering excellent customer service, quality food, and safe products
• You are a collaborative player who works well with others
• You are a diligent and attentive worker who looks for opportunities to serve
• You can do several things at once and take initiative
• You uphold the vision, mission, and values of Chick-fil-A
• You build strong and healthy relationships
• You follow our Manual of Policies
• You handle conflict with kindness and work towards a positive outcome
• You communicate clearly and timely
• You treat every guest and team member with honor, dignity, and respect
• You inspire and positively influence others
• You strive for high standards and personal excellence
• You believe in our mission, vision, and value, and help execute them

Business Organization:

Direct report -- Assistant Manager

Internal organization: Director > Owner/Operator > Assistant Managers > Area Leaders > Trainers > Team Members/Delivery Campaigns

Meetings:

• Attend daily meetings and reviews as needed
• Participate in meetings as assigned by managers
• Stay up to date with expectations and requirements

Work Schedule

• Availability on weekends
• Monday to Friday

Benefits

• Flexible schedule
• Employee discount
• Health insurance