People Operations Specialist

Job Description

Job Description

People Operations Specialist About Carvana
At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. 

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.  

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do. 

About the team and position
This isn't your average HR role. You'll be the crucial link between our teammates and the business, ensuring that every person at Carvana feels supported and treated with respect during complex life events.

As our People Operations Specialist focused on Leaves and Accommodations, you're not just an administrator—you're an internal customer service champion and an expert advisor. You balance team member support with accountability to drive efficient processes that meet key business needs.

This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.

What you'll be doing 

• We're looking for someone who treats every interaction as an opportunity to provide amazing service to our team members and leaders.
• Own the Process: Take full, end-to-end accountability for the administration of all Leaves of Absence (LOA) and Accommodation (ADA) requests—from initial inquiry to return-to-work clearance.
• Be the Expert & Advisor: Establish yourself as the go-to knowledge source for all Carvana teammates and leaders, providing clear, radically simple answers on parental, medical, military, and other leave policies.
• Proactive Partnership: Don't wait for issues to escalate. You will proactively partner with leaders to find solutions, resolve concerns, and strategically align team member needs with business goals.
• Facilitate the Conversation: Lead sensitive, confidential discussions (Interactive Process) with empathy and firmness to determine reasonable workplace accommodations.
• Improve Everything (Low Ego/High Learning): We don't settle for "good enough." You will look for friction points, streamline processes, and remain continuously inquisitive. 
• Maintain Precision: Ensure impeccable data integrity and communication flow, confirming that all leaves are administered in accordance with federal and state regulations (FMLA, ADA, etc.).

What you should have/know
The Skills & Experience:

• 2+ years of experience in Human Resources, or in administering Leaves of Absence, Accommodations, or other related, high-volume, employee service-oriented work.
• A solid grasp of (or willingness to learn) federal and state compliance laws related to LOA and accommodations (FMLA, ADA, PWFA, STD/LTD).
• Experience with Workday is a big plus.

The Cultural Fit (This is non-negotiable):

• Customer Service Obsession: You genuinely love helping people, and you define success by how clear and painless you make a challenging process for team members and leaders.
• High Accountability & Ownership: If you own a task, it gets done right, on time, and completely. You don't pass the buck or make excuses.
• A Willingness to Learn: You check your ego at the door. You thrive on feedback, see every mistake as a chance to improve a process, and are constantly looking to level up your knowledge.
• You lead with smart thinking and common sense, not just policy.
• You navigate highly confidential information with the highest degree of discretion and professionalism.
• You translate complex policies into clear, actionable language for both senior leaders and team members.

Don't Meet 100% of the Qualifications?

At Carvana, we value diverse backgrounds and experiences. We encourage you to apply even if your experience doesn't fit every single bullet point. Give it a shot—we'd love to hear from you!

What we'll offer in return

• Full-Time position with a competitive salary. 
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.

Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.