Chase Auto Vehicle Remarketing Business Operations Manager I - Associate

Job Description

Do you like engaging with internal and external stakeholders in a high impact role within an exciting business? We are looking for an Asset Remarketing Operations Manager to join our team.

As the Vehicle Remarketing Asset Remarketing Business Operations Manager in Vehicle Remarketing Operations, you will oversee vehicle titling functions supporting the Asset Remarketing vehicle sale process. These functions include internal title collection, determination of negotiability, external application for negotiable title, distribution of title for sale or account closure activities, vendor oversight, performance monitoring, and rate control. Timely execution of these processes will facilitate prompt vehicle sale scheduling and minimizing days in inventory.

Job Responsibilities

• Oversee Title support staff assuring adherence to procedures, established service standards, and Bank policy.

• Administer performance management review and discussions with team 

• Monitor title process to assure all activities are executed timely. Activities include, internal title requests, stock in of all titles received, application for negotiable titles, follow up on outstanding title requests and applications, daily disbursement of titles, and thorough and accurate documentation of task activity. 

• Ensure system data integrity by monitoring daily department support tasks and work lists to assure activities are updated timely. 

• Identify and engage in situations delaying title application to assure/determine the best method of resolution is used. 

• Monitor process flows to identify opportunities to add efficiency, document recommendations, update procedures, and implement approved solutions. 

• Assure the generation and distribution of daily, weekly, and monthly operational reporting. Validate performance reporting and prepare monthly scorecard summary. 

• Reviewing and authorizing payment of title service invoices and relevant bills received

• Required 5 days per week in the office

Required Qualifications, Capabilities, and Skills

• Strong verbal and written communication skills

• Strong negotiation, analytical, problem resolution, and decision making skills 

• Strong ability to analyze department reporting to identify process gaps and opportunities and offer solutions to existing or potential problems 

• Strong ability to effectively utilize business tools including Word, Excel, Teams, etc. 

• Strong ability to identify enhancements to existing performance reporting and develop new reporting as needed to measure process efficiency.

Preferred Qualifications, Capabilities, and Skills

• Bachelor’s degree or 3+ years supervisory/leadership experience 

• 3+ years experience in the vehicle remarketing industry supporting remarketing related activities 

• 5+ years experience dealing with all aspects of title processing on a national basis

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.