Receptionist I

Job Description

Job Description

Make a Real Difference, Every Single Day

As a nonprofit leader in aging, Eskaton helps people live well, longer — with trusted guidance at every stage. We believe aging should be a vibrant, supported, and celebrated journey, not an experience to face alone. For over 55 years, Eskaton has been a cornerstone of Northern California, growing a network of 23 communities dedicated to older adults and the people who care for them. When you join us, you're not just starting a job. You're stepping into a career where your work creates a real impact on people's daily lives and strengthening the communities we call home.

We Invest in You (Because You Invest in Others)

We know that to take great care of our residents, we must take great care of you. We are genuinely committed to your health, your happiness, and your future. That’s why we offer:

• Financial Security: Competitive pay and a 401K matching program to help you plan for your own future.

• Total Wellbeing: Comprehensive benefits that support your physical and mental health.

• A Place Where You Belong: We celebrate diversity and equity across the entire aging spectrum, ensuring every team member feels seen and valued.

Our DNA (Core Values)

We’re looking for people who align with our mission and want to grow with us:

• Welcoming: You’re a natural at creating warmth and a sense of belonging for everyone you meet.

• Bring (Y)our Best: You take pride in your work and strive for excellence in the "little things" and the "big things" alike.

• Empowerment: You don't wait for permission to do the right thing. You step up, take ownership, and lead with initiative.

• Growth: You’re a lifelong learner who seeks consistent improvement and sustainable growth.

Position Summary:

The Receptionist receives visitors, answers phones, ascertains their needs and contacts the proper individual, and performs related clerical duties according to the project assigned.

Essential Job Functions:

• Operates multi-positioned telephone switchboard to relay incoming, outgoing and inner-office calls, and performs other tasks related to communication.
• Greets visitors, determines their needs, and contacts the proper person.
• Answers general questions and gives general information to those visiting or calling the community
• Performs a variety of other clerical duties, depending upon project assigned, such as: posting data from one record to another, typing reports, sorting and distributing mail and phone messages, and other related clerical duties.
• Schedules and coordinates tele-conference calls.
• Sorts and distributes mail and other inter-office materials necessary for facility operations.
• Schedules and coordinates room calendars.
• Accurately completes assignments according to directions given and performs other duties as required of position.

Other Job Functions:

• Models and embodies Eskaton’s core values, including:
  • Creating a sense of warmth, welcoming and belonging for all
  • Fostering excellence in everything we do
  • Seeking consistent improvement, learning and sustainable growth
  • Stepping up, taking ownership and leading with initiative
• Fully complies with all provisions in Eskaton’s Corporate Compliance Policy and the Health Insurance Portability and Accountability Act (HIPAA).
• Maintains attendance as outlined in Eskaton policy.
• Follows required dress code and Eskaton’s Community Appearance Standards. Maintains a professional image to the public and residents.
• Works in accordance with established safety guidelines; uses proper body mechanics; follows safe work practices; wears appropriate safety gear.

Starting pay ranges from $19.40 per hour - $ 24.44 per hour. Factors such as scope, responsibilities, experience, education, job-related skills, internal equity, and market considerations may influence base pay.

Qualifications:

Education:

High school or equivalent G.E.D., including courses in typing required.

Training and Experience:

Experience as a receptionist with public contact desirable. Experience with PC and related software preferred.

All staff that provide direct care to residents will have current first aid training.

Job Knowledge:

Knowledge of telephone etiquette, interpersonal communication, typing formats for correspondence and documents, calendaring and filing.

Work Conditions & Physical Requirements:

Requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Notify the Human Resources team to request any accommodation(s) to perform any of the essential functions of this position.

X

Light Work

Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

The final candidate must successfully pass Eskaton's post offer, pre-employment testing which includes a criminal background check, drug test, TB screen test and health screen. All new hires are required to sign an arbitration agreement as a condition of employment.

Eskaton is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.