Sr. Director Global Account Management

Sr. Director, Global Account Management & Business Development

Location: Remote - Eastern or Central United States Preferred

Position Summary

Hayco is seeking an experienced and commercially driven Sr. Director, Global Account Management & Business Development to lead and expand one of our most strategic global customer relationships.

This role is responsible for developing a deep understanding of the customer's business, priorities, and growth objectives while identifying opportunities to expand Hayco's partnership across product categories, business units, regions, and manufacturing capabilities.

The successful candidate will serve as the primary executive relationship owner for the account and will work closely with internal teams across Operations, Engineering, Quality, Supply Chain, Finance, and Product Development to deliver customer success and drive profitable growth.

Key Responsibilities

• Own the global relationship strategy for a key customer account, serving as the primary commercial leader and executive point of contact.
• Develop and execute a long-term account growth strategy focused on both deepening existing business and expanding into new opportunities across the customer's organization.
• Build strong relationships with executive stakeholders and decision-makers at multiple levels within the customer organization.
• Identify and convert new business opportunities across product categories, geographies, divisions, and manufacturing solutions.
• Lead commercial negotiations, contract discussions, and strategic business reviews.
• Partner with cross-functional teams to ensure flawless execution and customer satisfaction.
• Drive alignment between customer priorities and Hayco's operational capabilities and growth strategies.
• Monitor industry trends, competitive activity, and customer developments to proactively identify opportunities and risks.
• Support revenue growth, margin improvement, customer retention, and long-term strategic partnerships.

Qualifications

Required

• Bachelor's degree in Business, Engineering, Supply Chain, or related field.
• 10+ years of experience in Global Account Management, Strategic Account Leadership, Business Development, or Commercial Leadership roles.
• Demonstrated success managing complex global customer relationships.
• Proven experience growing existing accounts through cross-selling, new program wins, category expansion, and strategic business development initiatives.
• Experience building relationships with executive and C-suite stakeholders.
• Strong commercial acumen with responsibility for significant revenue portfolios.
• Ability to influence cross-functional teams and drive results within a matrixed global organization.
• Excellent leadership, communication, negotiation, and relationship management skills.
• Ability to travel domestically and internationally as needed.

Preferred

• Experience within contract manufacturing, consumer products, electronics, medical devices, industrial products, or related industries.
• Experience working with global OEMs, retailers, or multinational consumer brands.
• MBA or advanced business degree.
• Experience leading strategic global account teams.

What Success Looks Like

• Strengthening Hayco's position as a trusted strategic partner to the customer.
• Expanding Hayco's footprint across the customer's business units, product categories, and regions.
• Delivering sustainable revenue growth and increased share of wallet.
• Building executive-level partnerships that drive long-term business opportunities.
• Successfully connecting Hayco's global capabilities with evolving customer needs.

Why Join Hayco?

At Hayco, you'll have the opportunity to influence strategic customer relationships, work with global teams, and play a key role in shaping the future growth of the business. You'll join a collaborative environment where innovation, customer focus, and operational excellence drive everything we do.

Ready to make an impact? Apply today and help shape the future of global customer partnerships at Hayco.