IT Support Technician I

IT Support Technician I

The United States District Court, District of Arizona is seeking an IT Support Technician I position, located in the Phoenix Office. This position is part of the consolidated Systems Technology Division and reports to the Systems Supervisor. The IT Support Technician I provides end-user support, technical assistance, and routine systems maintenance for court unit staff. The Incumbent installs and configures computer hardware and software, performs routine to moderately complex troubleshooting, and supports daily automation operations.

Representative Duties

• Provide information, assistance, and customer support to court staff via the IT helpdesk.
• Troubleshoot routine to moderately complex hardware, software, and application issues, including those resolved over the phone or requiring in-person support.
• Assist users with access issues, including web-based applications, word processing, data entry systems, and other court-supported software.
• Distribute, install, and configure new hardware such as PCs, laptops, printers, mobile devices, and related peripherals.
• Install, configure, and test new software applications.
• Perform routine troubleshooting, repair, and configuration of hardware and software.
• Prepare and maintain documentation for local programs, including user guides, cheat sheets, and forms. Provide end-user training as needed.
• Maintain an up-to-date inventory of computer equipment in accordance with policies and regulations.
• Provide input and recommendations regarding IT-related projects and improvements.
• Assist with office and chambers moves including disconnecting, transporting, and reconnecting equipment.
• Travel to divisional offices and other locations as required to provide technical support.
• Perform other automation-related duties as assigned.

Minimum Qualifications

To qualify for this position, the applicant must have one year of specialized experience. Specialized experience is defined as progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation.

Preferred Qualifications

Preference will be given to candidates with strong experience delivering high quality end user and automation support to a large user population in a fast paced, technically diverse environment. Candidates should possess a solid working knowledge of PC hardware, software, and Windows desktop operating systems in a networked Microsoft Active Directory environment. Experience configuring, installing, and supporting desktop, laptop, and tablet computers, as well as related peripheral devices and mobile computing devices (particularly Apple iOS devices), is highly preferred. Additionally, experience providing end user support for Microsoft Office enterprise products—including Outlook/Exchange email, Office Professional, Microsoft Teams, and Office 365 applications such as OneDrive and OneNote—is desirable. Experience supporting voice and video telecommunications technologies, such as VoIP systems and IP connected video teleconferencing hardware, is helpful, as is experience supporting audio/visual technologies.

Preference will also be given to candidates whose work history demonstrates strong customer service and interpersonal communication skills; the ability to work cooperatively with clients, team members, and managers; the ability to manage multiple priorities in a fast-paced environment; and the ability to see assigned projects through to completion. Preference may also be given to applicants with experience in a federal court environment and/or experience with specialized applications used by the federal courts. A bachelor's degree is preferred.

Please visit our website at governmentjobs.com/careers/azduscourts. Applications are only accepted on our website.

Applicants must submit the following with their online application:

• Cover letter that supports your work experience as it relates to the position.
• Resume that includes complete work and salary history, and education.
• Your two most recent performance evaluations (strongly preferred). Letters of recommendation may be substituted if no evaluation is available. One letter of recommendation must be from a current or recent supervisor.

Attachments should be submitted only as Microsoft Word or Adobe Acrobat (PDF) documents. Other formats are not acceptable.

Applications will be considered complete when the online application and all required attachments (in proper format) are received by the Human Resources Division. Applications and/or attachments received after the closing date may not be considered. The Court reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice. In the event that a position becomes vacant in a similar classification, within a reasonable time of the original announcement, the court may elect to select a candidate from the applicants who responded to the original announcement without posting the position.

The initial appointment to this position is provisional pending the successful completion of the required background checks and/or investigations. Only qualified applicants will be considered for this position. Employees of the U.S. District Court serve under "Excepted Appointments" and are considered "at will" employees (except for probation officers who may be removed for cause). Federal Civil Service classifications or regulations do not apply; however, court employees are entitled to substantially the same benefits as other Federal Government employees. The U.S. District Court is a drug-free workplace and the applicant selected will be required to participate in a drug screening test prior to employment. All information provided by applicants is subject to verification and background investigation. Applicants are advised that false statements or omission of information on any application materials or the inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment or dismissal after being employed. Participation in the interview process will be at the applicant's own expense and relocation expenses will not be provided. All promotions are subject to the approval of the Administrative Office of the U.S. Courts. The position is subject to the mandatory electronic fund transfer (EFT) participation for payment of net pay (i.e. Direct Deposit). Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C. §1324b(a)(3)(B). In most cases, this means that an offer of employment cannot be made unless the candidate is a lawful permanent resident who is seeking U.S. citizenship as explained below. Under 8 U.S.C. §1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.

The U.S. District Court, District of Arizona is an Equal Opportunity Employer.