MedTech Technical Support Representative

Responsibilities Install software patch remotely and verify proper functionality post upgrade. Respond to, evaluate and prioritize assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies. Provide quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner. Effectively document all steps taken to service the request in the appropriate tracking system. Handle problem recognition, isolation, resolution, and follow-up for routine customer problems, escalating and/or collaborating to solve more complex issues with advanced team members or department management. Obtain and maintain proper vendor credentialing to service all customers in their respective coverage area as needed. Set scheduled availability within systems so that notification of new work can be received. Requirements Associate degree in biomedical or computer related field or 1-3 years of equivalent related technical support of PC experience preferred. High school diploma and 1 year of related experience required. Must have intermediate trouble shooting abilities in the disciplines of electronics, mechanics and electromechanical systems. Must possess a valid driver’s license and reliable method of personal transportation to assigned sites. Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required. Strong communication skills and ability to provide exceptional customer support required. This position requires a considerable amount of pushing, pulling, stooping, bending, and must be able to lift up to 70 lbs. #J-18808-Ljbffr