Provider Training Specialist

Provider Training Specialist

Location: 100% Remote

Duration: 6-Month Contract

Schedule: Monday–Friday, 40 Hours/Week

Compensation: $35–$45/Hour (Depending on experience)

Training Specialist (TNG) Boston , Massachusetts Temp Per Hour Oct 6, 2026 $35.00 - $45.00

We are seeking a Provider Training Specialist to support a growing healthcare technology organization. This role will focus on educating healthcare provider organizations on digital platforms and workflows, with responsibilities split between delivering engaging virtual training and developing clear, user-friendly educational content. The ideal candidate will have healthcare industry experience, strong presentation skills, and a background working with providers, health plans, prior authorization, or healthcare technology.

Key Responsibilities

• Deliver virtual training sessions, webinars, town halls, and platform demonstrations to healthcare provider organizations.
• Educate provider office managers, administrative staff, and clinical users on workflows, platform features, and program requirements.
• Create and maintain training materials, including how-to guides, FAQs, tip sheets, and other self-service resources.
• Keep educational content accurate and current as products, workflows, and requirements evolve.
• Support provider onboarding through phone, email, and digital outreach.
• Gather provider feedback and identify common questions, challenges, and training needs.
• Collaborate with Product, Operations, Provider Success, and other internal teams to develop effective training programs.
• Document outreach and training activity in Salesforce or similar systems.

Qualifications

• 3–5 years of experience in a client-facing, training, customer support, provider relations, or similar role.
• Bachelor's degree preferred.
• Healthcare industry experience, particularly working with providers, health plans, or provider networks.
• Demonstrated experience delivering live training, presentations, webinars, or product demonstrations to external audiences.
• Strong written communication skills and experience creating guides, FAQs, job aids, or other educational materials.
• Ability to translate complex processes into clear, user-friendly training.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Preferred Experience

• Medicaid or Medicare managed care.
• Prior authorization or utilization management.
• Provider relations, provider education, or provider engagement.
• Healthcare technology or EHR platforms.
• Salesforce, LMS, or digital training tools.
• Instructional design or training content development.

TNG123

#LI-MG1