Scheduling Coordinator | Personal Injury

Scheduling Coordinator

NEO Surgical Group is seeking a highly organized and detail-oriented Scheduling Coordinator to join our growing healthcare team. This role plays a critical part in ensuring efficient patient scheduling, seamless office operations, and an exceptional patient experience in a fast-paced medical environment.

The ideal candidate is professional, dependable, and comfortable communicating with patients, providers, and staff while managing multiple priorities throughout the day.

Coordinate and manage patient appointment scheduling accurately and efficiently

Communicate with patients, physicians, and internal staff regarding scheduling needs, updates, and appointment confirmations

Utilize HIPAA-compliant systems, including Athena One EMR, to schedule, update, and maintain patient appointments

Maintain accurate patient records while ensuring confidentiality and compliance with privacy regulations

Answer incoming calls, respond to emails, and handle appointment-related inquiries professionally and courteously

Verify appointment details, insurance information, and patient demographics as needed

Assist with general administrative duties including filing, documentation, and office support tasks

Collaborate with clinical and administrative teams to improve scheduling workflows and patient flow

Ensure compliance with office policies, medical scheduling protocols, and regulatory requirements

Previous experience in medical scheduling, healthcare administration, or a related healthcare role preferred

Knowledge of medical terminology and medical office procedures

Experience with scheduling software and EMR systems; Athena One experience strongly preferred

Strong organizational skills with exceptional attention to detail

Excellent verbal and written communication skills

Ability to multitask, prioritize responsibilities, and perform efficiently in a fast-paced environment

Professional demeanor with strong customer service skills

Creole speaking candidates are encouraged to apply

If you are motivated, organized, and looking to grow within a dynamic healthcare organization, we encourage you to apply today.