Remote Customer Care Representative

Connecting with customers through various communication channels, the part-time Remote Customer Care Representative will manage inquiries, resolve issues, and provide product support to ensure a positive customer experience. Key responsibilities Engage with customers via phone, email, chat, and social media to address their questions and concerns Utilize knowledge articles to assist customers with tax-related inquiries and calculations Document call information for auditing purposes and provide feedback on call issues Required qualifications High School Diploma or equivalent Minimum of 6 months of customer service experience Must be 18 years of age or older Ability to type at least 25 words per minute General knowledge of Windows-based systems