Site IT Administrator

Job Description

Job Description

About Us:

RENA Technologies North America is a diversified manufacturing and service company that serves a wide variety of semiconductor applications, companies, and industries. We manufacture custom, automated, and semi-automated wet process systems from design to implementation. Providing award-winning service and support since 1990, RENA NA has a commitment to outstanding customer service and its standard catalog and cutting edge products.

Position Summary:

The Site IT Administrator is responsible for managing and supporting the day-to-day information technology needs of the North American employees, majority in the Albany, OR facility. This position serves as the primary local IT resource, providing technical support to employees, managing IT assets and infrastructure, coordinating with global IT teams, supporting cybersecurity compliance activities, and ensuring reliable operation of end-user computing environments. The Site IT Administrator works closely with employees, management, and the Germany-based IT team to maintain secure, efficient, and effective technology services.

Essential Duties and Responsibilities:

End-User Technical Support

• Provide first-line technical support for local employees regarding hardware, software, and network-related issues.
• Respond to, troubleshoot, and resolve assigned IT help desk tickets.
• Install, configure, upgrade, and remove software and hardware as required.
• Assist employees with workstation setup, relocation, and equipment deployment.
• Support user access to company systems and network resources.
• Provide technical instructions, guidance, and training to users as needed.

IT Asset and Inventory Management

• Maintain accurate inventory records for all IT assets including: 
  • Servers
  • Network switches
  • Desktop computers
  • Laptops
  • Monitors
  • UPS systems
  • Docking stations
• Manage the full lifecycle of IT equipment including: 
  • Research and specification review
  • Procurement requests
  • Installation and commissioning
  • Assignment and tracking
  • Repairs and refurbishment
  • Upgrades
  • Decommissioning and disposal

Infrastructure and Facilities Support

• Maintain organization and operational readiness of the server room.
• Monitor server room environment, including cooling and equipment organization.
• Manage IT workspaces, storage areas, tools, and spare equipment inventory.
• Coordinate hardware installations, replacements, and upgrades.
• Support local networking and infrastructure needs in collaboration with corporate IT.

Cybersecurity and Compliance

• Administer and support the company's cybersecurity policies and procedures.
• Coordinate the development, maintenance, and publication of cybersecurity documentation.
• Respond to customer inquiries and requests related to cybersecurity compliance documentation.
• Conduct annual CMMC Level 1 self-assessment reviews and submit required attestations through the Supplier Performance Risk System (SPRS).
• Promote cybersecurity awareness and best practices throughout the organization.

Software Licensing Administration

• Manage software licensing for company applications, excluding software managed through corporate global licensing programs.
• Monitor software usage and licensing compliance.
• Coordinate renewals, purchases, and documentation of software licenses.

Communication and Coordination

• Serve as the primary liaison between Albany employees and the Germany-based IT department.
• Coordinate local support activities and assist with global IT initiatives and projects.
• Communicate IT announcements, reminders, procedures, and technical information to employees.
• Prepare and deliver regular status updates and reports to management and the IT Committee.
• Collaborate with departmental stakeholders to identify and address technology needs.

Qualifications:

Education

• Associate degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• Equivalent combination of education, training, and experience may be considered.

Experience

• 3+ years of experience in IT support, systems administration, or a related technical role preferred.
• Experience managing computer hardware, software, and IT assets.
• Experience supporting Windows-based business environments.
• Experience with cybersecurity compliance activities is preferred.

Knowledge, Skills, and Abilities

• Strong troubleshooting and problem-solving skills.
• Working knowledge of computer hardware, operating systems, networking, and peripheral devices.
• Understanding of cybersecurity principles and best practices.
• Knowledge of software deployment and licensing administration.
• Basic SQL database management skills.
• Advanced proficiency with Microsoft Excel.
• Ability to prioritize multiple tasks and manage projects independently.
• Strong written and verbal communication skills.
• Ability to interact effectively with employees at all organizational levels.
• Ability to maintain accurate records and documentation.

Preferred Qualifications

• Cybersecurity training or certification.
• Experience with CMMC, NIST, or related compliance frameworks.
• Experience working with global or multi-site IT organizations.
• Familiarity with ticketing systems and IT asset management systems.

Physical Requirements & Working Conditions:

Standard office environment including work at a computer terminal. Work involves extended periods of sitting, occasional walking, stooping, bending and lifting up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements:

Must be able to work in a highly functioning team environment. Display the highest levels of honesty, integrity, and professionalism. Take pride in your work and in the company. Communicate openly and strive for peak performance in daily tasks. Support the mission of RENA to deliver the high quality products and service that our customers have come to expect.

This job description is intended to summarize the type and level of work performed by the incumbent and is not an exhaustive list of duties, responsibilities, and requirements.

RENA North America is committed to Equal Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination on any basis protected by law.