IT Support Team Lead
Virtual Vocations Inc
Leading a team of IT professionals, the full-time remote MSP Team Lead will manage client communications, drive process improvements, and foster a positive team culture while ensuring exceptional customer support. Key responsibilities Oversee the Support Services team and ensure high-quality client support Implement process improvements and uphold best practices in customer service Facilitate team collaboration and contribute to a culture of learning and innovation Required qualifications Proven experience in a customer support management role within a technology or software organization Strong knowledge of Microsoft 365, Azure, InTune, and EntraID Experience with ticketing systems, specifically Halo PSA Proven leadership skills with the ability to effectively manage and motivate a team Experience troubleshooting printers and related hardware
Vacancy posted 1 day ago
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