Community Liaison / Resource Navigator

Job Description

Job Description

As a Community Liaison / Resource Navigator, you will connect individuals with community resources and programs as needed and provide non-clinical support to care managers. You will develop and maintain relationships with community resources, facilities, state agencies, and community entities, and work collaboratively with healthcare professionals and social service agencies to provide members with supports and resources that will eliminate barriers, overcome challenges, and improve access to housing opportunities.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

• Based on the member’s person-centered service plan, individual will make appropriate referrals for transition services in support of informed decision making and in alignment with the service plan
• Provides follow up and monitoring of resource referrals and coordinates activities within established timelines
• Effectively guides members to appropriate member benefit information
• Develops and maintains an accurate, comprehensive resource library for members in Cook County and across the state as needed
• Works collaboratively with, and supports, care managers in coordinating healthcare and transition services throughout the continuum of care on behalf of members and in alignment with care plans
• Escalates issues through appropriate channels, following established hierarchical protocols between clinical and non-clinical staff members
• Collaborates with all disciplines to promote enrollee compliance and appropriate use of community resources
• Assists members and their families and community supports with personal and environmental resources to obtain maximum benefits from medical care
• Performs miscellaneous duties as assigned

Required Skills and Experience:

• High School diploma or equivalent with 3 years of experience in community- based services, or any of the following:

• Bachelor’s degree in social work or related field 
• Certified care and/or case manager 
• Licensed Practical Nurse (LPN) or health coach with at least one year of experience 
• Community Health Worker certification through college level program or ability to obtain certification 

• In-depth knowledge of social determinants of health and how they impact healthcare 
• Valid Illinois driver’s license 
• Reliable transportation

This role is prohibited from conducting evaluation or interpretation of clinical data

Preferred Skills and Experience:

• Bilingual in English and Spanish preferred
• Behavioral Health knowledge preferred 
• Knowledge of confidentiality practices and HIPAA and PHI requirements 
• Ability to learn software applications to include database management and report development 

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership:  As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

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While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to  View email address on us.fitly.work

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.